Genesis10 is currently seeking an Application Support Analyst for a hybrid position (3 days onsite) with a Global Financial Institution located in Charlotte, NC; Pennington, NJ or the Plano, TX metro area. This is a 12+ month contract opportunity. This Application Support Analyst will be responsible for providing desk-aligned production support for Capital Markets deal execution and syndication applications. The role involves partnering closely with syndicate, origination, sales, operations, and technology teams to ensure the seamless execution of business-critical workflows. The ideal candidate will handle proactive monitoring, incident management, and issue resolution in a fast-paced, front-office environment.
Responsibilities: - Provide dedicated desk-aligned application support for Primary Markets deal execution and syndication applications
- Partner with syndicate desk, sales, organization and operations teams to support live deal execution in a high-pressure environment
- Proactively monitor critical trade execution workflows to ensure timely identification and resolution of production issues
- Triage, investigate, and resolve application incidents; escalate to development teams where required, ensuring minimal disruption to business
- Collaborate with business stakeholders to capture issues, requirements, and feedback, aligning them with support and enhancement priorities
- Coordinate with technology teams to deliver application fixes, patches, and upgrades
- Provide end-user training and knowledge transfer sessions to ensure effective adoption and smooth desk operations
- Maintain strong documentation of processes, incident logs, and resolution steps for knowledge reuse
- Support release testing, business validation, and readiness for new features and workflows
- Serve as a trusted technology partner to the desk, helping optimize deal execution efficiency and application usage
Requirements: - BA or BS degree in Information Technology, Computer Science, Finance, or a related discipline
- Knowledge and hands-on experience with Capital Markets / Primary Markets deal execution is strongly required (5+ years preferable)
- Strong understanding of New Issue, Book Building, and Syndication workflows in Fixed Income and Equities
- Prior experience providing desk-aligned production support in a trading floor or capital markets environment
- Knowledge of bond fundamentals and capital markets execution processes is mandatory
- Experience with Agile tools (Jira)
Desired skills: - Excellent troubleshooting skills; ability to resolve critical production issues quickly under pressure
- Strong communication and relationship-building skills; able to interact confidently with front-office users
- Ability to document workflows, create knowledge repositories, and provide effective training
- Highly organized, detail-oriented, with the ability to manage multiple issues and requests simultaneously
Pay range: $55.06 - $63.06 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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