CNC Field Service Engineer
Lexington, KY
$35 to $55 per hour
This CNC machine tool builder is looking for a Field Service Engineer to provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role reports to the CNC Field Service Manager and is critical to ensuring optimal machine performance and a strong customer experience. The position can be based anywhere east of the Mississippi, with preference given to candidates within an hour of an airport and/or located in Illinois, Tennessee, Kentucky, Alabama, or Ohio.
Schedule
Full time, field based with extensive travel required (up to 100% during weekdays), including overnights and occasional weekend travel.
Compensation
$35 to $55 per hour, based on experience.
What You\'ll Do
This engineer will install new CNC machine tool systems at customer sites, including all options and accessories, and perform machine leveling, geometry checks, and final adjustments to ensure peak performance. Day to day work involves diagnosing and troubleshooting mechanical, electrical, hydraulic, pneumatic, and application related issues, identifying root causes, and recommending corrective actions such as repair or replacement solutions.
This person will provide on site and remote technical support by phone, email, and other channels, working closely with customers, distributors, and internal teams to resolve technical issues. The role also includes providing customer training, assisting with project coordination, supporting trade shows and company events as needed, and maintaining detailed service documentation and reporting.
Required Qualifications
- 5 or more years of experience in CNC machine tool maintenance and service, both electrical and mechanical
- 5 or more years of experience providing remote technical support within the machine tool industry
- Proven experience installing and servicing machining centers, including leveling and geometric alignment
- Strong knowledge of PLC programming and troubleshooting
- Experience with CNC control systems, including FANUC controls
- Solid understanding of power circuits and industrial electrical systems
- Ability to travel extensively (up to 100% during weekdays) and work independently in the field
Preferred Qualifications
- Experience supporting customers at trade shows or industry events
- Experience with control systems beyond FANUC (Siemens, Heidenhain, Mitsubishi, etc.)
- Background providing technical training to customers or distributors
To apply, please submit your resume for consideration.
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