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3d ago
Oracle OCAs SME CCaaS Migration Architect Position Summary Enterprise-level SME to lead Oracle OCAs routing architecture for multi-year CCaaS migration. Own Wave-0 design inputs, core routing configuration, migration sequencing, integration validation, and knowledge transfer. Migrating from Genesys on-prem to Nice.Core ResponsibilitiesArchitecture & Design Define OCAs routing model (call flows, queues, skill groups, IVR logic). Translate business requirements into scalable routing patterns. Est
Easy Apply
Third Party, Contract
$75


