Product Manager

Job#: 3031472

Job Description:

Summary of Responsibilities

The Product Manager - Salesforce will be responsible for supporting the successful implementation and adoption of Salesforce platform software. They will help oversee enhancements to GM Energy's Salesforce instance. They will support the long-term product vision for the Sales Platform and Customer Experience (CX) as executed through the CRM Product Lifecycle. The ideal candidate will have enabled multiple business processes on the salesforce platform and delivered working solutions, successfully serving various business leaders' needs. This role will be heavily responsible for day-to-day "run-the-business" operations, tracking production issues, and resolution of those issues. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly.

This position reports to the Group Product Manager - Salesforce.

Key Responsibilities

Support development and management of portfolio for delivering Salesforce CRM capabilities

Drive project prioritization and business requirements gathering with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards.

Evaluate new capabilities and share POV from business and technology aspects

Coordinate parts of the CRM product lifecycle and support the product roadmap

Engage in a consultative approach while documenting the "whys and hows" of future development

Support development, maintenance and continuous improvement of the metrics and SLAs of the environments in which the Salesforce CRM system has been deployed

Understand and solve business and technology challenges related to the implementation of CRM technologies and applications that meet business needs

Support defining of the release process and collaborate with cross functional teams to bring the product or feature to market

Partner with sales, creative and experience teams to develop use cases, personalized content and messaging processes and initiates ongoing engagement of customers, leading to continued brand recognition and sales

Develop and support strategies focusing on customer engagement and personalization for successful outcomes and fulfillment of KPI goals

Manage dependencies /Integrations with other digital functions: ERP, OMS, ecommerce, Marketing.

Collaborate with Sales Enablement team to develop and drive adoption plans for new capabilities, releases, and processes

Validate, track, and report bugs discovered in Salesforce production environment

Coordinate and support UAT for business end users, including test case execution

Key Qualifications

4+ Years Salesforce Experience

6+ Years Product Management Experience

Unique combination of being business-minded and highly analytical

Experience working with technical & functional resources and following an Agile based delivery methodology

Deep understanding of sales processes, lead generation, lead management and other business processes.

The strategic ability to connect business processes and Salesforce for best practices across multiple departments of an enterprise level company.

Ability to understand the business, business needs and identify areas that can be optimized

Ability to think critically, solve problems, make decisions and build trust across the organization

Excellent interpersonal skills, as well as excellent communication skills, verbal and written

Demonstrate self-motivation and the ability to grasp concepts quickly

Experience with declarative Salesforce development and configuration

Salesforce Certification a plus

Required Skills / Experience / Education

Bachelor's degree in a relevant business, marketing, or technical field required

Embrace data driven & customer insights to inform plans, launches, and iterations

Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

Desire to work in a complex and evolving environment and to bring an innovation mindset. Comfort working in a fast-paced start-up technology environment is essential.

Highly proficient in oral and written communication skills

Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel, MS PowerPoint, and MS Project

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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