Ideal Candidate: A hands-on Senior SRE with expertise in StageProduction deployments, Azure-based microservices, observability (Grafana, Prometheus, Graylog, Azure Monitor), troubleshooting using Application Insights, database operations, and customer escalation management, focused on maintaining highly reliable and available production services.
Position Summary
We are seeking a highly skilled Senior Site Reliability Engineer (SRE) to ensure the reliability, availability, performance, and operational stability of customer-facing applications and services. This role is focused on StageProduction deployments, Monitoring & Observability, Troubleshooting, Incident Management, and Customer Escalation support across Azure-based microservices environments.
The ideal candidate will possess strong experience in cloud operations, microservices, production support, deployment automation, observability platforms, and database troubleshooting, with a proven ability to rapidly diagnose and resolve complex production issues.
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Key Responsibilities
Production & Stage Operations
* Manage and support Stage and Production environments.
* Execute application, infrastructure, configuration, and database deployments.
* Validate releases, perform health checks, and coordinate rollback activities.
* Support change management and production readiness reviews.
Monitoring & Observability
* Build and maintain dashboards, alerts, and monitoring solutions.
* Monitor application, infrastructure, and database health using logs, metrics, traces, and telemetry.
* Improve observability coverage and reduce alert noise.
* Proactively identify reliability and performance issues before customer impact.
Troubleshooting & Incident Response
* Troubleshoot software, infrastructure, configuration, deployment, and database-related issues.
* Lead incident response activities and production recovery efforts.
* Perform root cause analysis (RCA) and implement preventive actions.
* Develop operational runbooks and troubleshooting documentation.
Customer Escalation Management
* Investigate and resolve customer-reported production issues.
* Act as a technical lead during high-priority incidents.
* Partner with Engineering, Product, and Customer Support teams to drive issue resolution.
* Provide timely communication and status updates during major incidents.
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Required Technical Skills
Cloud & Infrastructure
* Microsoft Azure
* Azure Kubernetes Service (AKS)
* Azure Virtual Machines
* App Services
* Azure Storage
* Azure Networking
* Application Gateway
* Azure Key Vault
Microservices & Containerization
* Kubernetes
* Docker
* Helm Charts
* Microservices Architecture
* REST APIs
* Event-Driven Architecture
* Distributed Systems Troubleshooting
CICD & DevOps
* Azure DevOps Pipelines
* Bitbucket
* Git
* Helm-based Deployments
* CICD Release Management
* Deployment Automation
Monitoring & Observability
* Grafana
* Prometheus
* Graylog
* Azure Monitor
* Application Insights
* Log Analytics
* Alerting & Dashboard Management
* Distributed Tracing
* SLISLO Monitoring
Troubleshooting Expertise
* Application Performance Issues
* Production Incident Management
* Configuration & Environment Issues
* Deployment Failures & Rollbacks
* Kubernetes & Container Troubleshooting
* Network & Connectivity Issues
* Root Cause Analysis (RCA)
Databases
* Azure SQL SQL Server
* PostgreSQL MySQL
* Cosmos DB
* Redis
* Query Performance Tuning
* Database Monitoring
* Backup & Recovery
Automation & Scripting
* PowerShell
* Python
* Bash
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Preferred Experience
* Supporting enterprise SaaS applications in Production environments.
* Azure-based microservices platforms running on AKS.
* Customer-facing production support and escalation management.
* 24x7 on-call and incident response environments.
* Site Reliability Engineering (SRE) best practices including SLIs, SLOs, MTTR, and service availability management.
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Key Competencies
* Strong troubleshooting and analytical skills.
* Production support and incident management expertise.
* Customer-first mindset.
* Excellent communication and stakeholder management.
* Ability to perform effectively during critical outages and high-severity incidents.
* Continuous improvement and automation mindset.
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