Apply Now

IBM ITOM Engineer

Remote • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Automotive Manufacturing
Provisioning
Mapping
Collaboration
SLA
KPI
Standard Operating Procedure
Mentorship
Knowledge Transfer
Data Entry
Routing
Managed Services
Distribution
Management
Workflow
Soft Skills
Attention To Detail
Communication
Stakeholder Engagement
Supervision
Scheduling
BMC Control-M
Automic
ServiceNow
IT Service Management
Scripting
Python
Windows PowerShell
Shell
Reporting
ITIL
IBM
IT Operations
Manufacturing

Summary

Role Summary

The client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment. The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.

Project Context

This position supports the client's managed infrastructure services delivery for a major automotive manufacturing organization. The engineer operates within the client's IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale. No direct reference job description match exists for this specific toolset; skill requirements have been sourced from the stated requirements and the closest available infrastructure job description structures.

Key Responsibilities

Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring
Perform Product Admin report setup - defining report parameters, scheduling, formatting, and output routing
Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner
Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes
Identify and implement opportunities to automate or streamline report setup and distribution workflows
Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices

Required Skills & Experience

3-5 years of hands-on experience with IBM/Rocket ITOM report management tools
Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
Proven experience with distribution data entry services - recipient management, routing rules, and delivery validation
Experience working in large-scale, multi-client managed services environment

Technical Skills

Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
Proficiency in IBM/Rocket ITOM platform administration and configuration
Experience with report scheduling, output formatting, and automated distribution pipelines
Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes

Soft Skills

Excellent attention to detail and data accuracy in report configuration tasks
Strong written and verbal communication skills for cross-functional stakeholder engagement
Ability to work independently in a fully remote environment with minimal supervision

Preferred Skills

Familiarity with ITIL service management frameworks and best practices
Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic)
Knowledge of ServiceNow or similar ITSM platforms and integration patterns
Scripting experience in Python, PowerShell, or shell for report automation
Experience in automotive or manufacturing industry IT environments

Certifications Preferred

ITIL v4 Foundation
IBM Certified Administrator (relevant product line)

Experience Level

Years of Experience: 3-5 years in IBM/Rocket ITOM administration
Seniority Band: Senior Individual Contributor (JL8)
Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive secto

#LI-DNI

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10116340
Position Id: 13449f68576a08bf5ae52aca7458e49b
Posted 3 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote: ITOM Engineer(IBM/Rocket ITOM)

Remote

•

13d ago

JL8 Senior Individual Contributor ITOM Engineer Remote United States 1. Role Summary Client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment. The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely repor

Easy Apply

Contract, Third Party

60 - 70

ServiceNow ITOM / IT Operations Management

Remote

•

4d ago

Job Title: ServiceNow ITOM (IT Operations Management) DOD (Dept of Defense) / Department of War(DOW) projects ship required due to program access requirements. Must be eligible to obtain DOD Clearance Duration: up to 12 months Contract with possible extensions Location: Remote Work (Work From Home) Work Schedule: 4/10 First Shift, Monday to Thursday 10 hours per day. Pay Rate: $72.47/hr on W2 [the pay rate may differ depending on your skills, education, experience, and other qualifications]

Easy Apply

Contract

70 - 72

ServiceNow ITOM Functional Consultant

Remote

•

18d ago

Job Title: ServiceNow ITOM Functional Consultant Location: North Carolina, US (Remote work is also fine, but the candidate must be able to go to the office when required) Duration: Contract Job Description: A ServiceNow ITOM Functional Consultant is responsible for understanding business requirements, designing functional solutions, and driving implementation of ITOM modules (Discovery, Service Mapping, Event Management, CMDB, etc.) to improve IT operations visibility, automation, and

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow ITAM Architect

Remote or Austin, Texas

•

Today

SailPoint, the industry leader in Identity Security, is looking for an experienced ServiceNow ITAM Architect to join our cross-functional Service Management team. This individual will be a key team member in our growing and impactful organization as SailPoint continues to scale globally as the industry leader in Identity Security. This position will report directly to our Sr. Manager of Service Management and will work on our ServiceNow AI platform, supporting ServiceNow solution design, custom

Full-time

Search all similar jobs

Remote jobs at Pomeroy