Harleysville, PA
Workplace Type: Office
Employment Type: Hourly
Discover a more connected careerAs the Specialist IT Onsite Support, you'll provide comprehensive technical support for onsite and remote staff, handling hardware, software, and local network troubleshooting. The specialist manages the complete user lifecycle, overseeing account administration, system provisioning, and hardware and software inventory. Additionally, this position serves as the subject matter expert for the company's internal production tracking software to ensure seamless daily operations.
Connecting you to great benefits- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you'll do- Provide technical support for onsite employees, as well as occasional remote staff.
- Troubleshoot hardware, software, operating system, and peripheral issues in a timely manner.
- Manage user lifecycle tasks: provision, configure, deploy, and decommission hardware (laptops, desktops, monitors, mobile devices, etc).
- Administer user accounts, permissions, and group policies.
- Maintain local network connectivity, including basic troubleshooting of Wi-Fi access points, network switches, patch panels, and cabling.
- Maintain accurate records of all hardware, software licenses, and peripheral inventory using our asset management system.
- Be the SME on internal production tracking software.
What you'll need- Associate or Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
- 2-4+ years in an IT desktop support, helpdesk, or field technician role.
- To be 18 years of age or older
- Authorization to work in the United States for this company
Why grow your career with usYour career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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