NOC I Engineer

Advanced Technical Support Engineers are part of the Advanced Technical Support team and help provide exceptional customer experiences by providing turn-key solutions to service incidents across Hotwire's product portfolio. TSEs field a wide variety of inbound requests from various sources. While owning the incidents from identification through resolution, the TSEs will utilize their technical, critical thinking, and communication skills to restore services, build customer relationships, and kee

About FIU is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 inst

The NOC Engineer, Junior monitors and supports enterprise network infrastructure from a network operations center to help maintain high availability and performance for mission-critical services. The role focuses on real-time surveillance of network devices, links, and services, performing initial troubleshooting, and escalating issues to senior engineers when necessary. Working within a structured 24x7 operations model, this position follows standard operating procedures for routine checks, bas

Job Summary: Ensures the reliability, stability, and performance of the organization's Wide Area Network by monitoring, provisioning, and responding to issues across the telecom backbone and critical operational systems. This role supports continuous operations by quickly resolving network disruptions, maintaining infrastructure health, and coordinating with technical teams to protect essential services. Job Description: Monitors, reviews, and resolves network alarms and connectivity issues t