Amazon Connect Engineer

Join Our Team as an Amazon Connect Engineer!

Are you passionate about transforming customer support experiences through cloud-based contact center solutions? We’re seeking a skilled Amazon Connect Engineer to lead the design, implementation, and optimization of enterprise-scale contact center systems for a leading financial institution in Toronto. If you have a knack for crafting seamless call routing and integrations with AWS services, this is your chance to make a significant impact!

What You’ll Bring:

• 5+ years of hands-on experience with Amazon Connect
• Expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design
• Strong knowledge of integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch
• Experience using Amazon Lex for chatbot and voice bot solutions
• Solid understanding of telephony and voice technologies, including SIP, VoIP, CTI, and call routing
• Proven ability to design and support large-scale contact center infrastructure
• Troubleshooting skills for routing issues, call failures, and performance bottlenecks
• Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms
• Strong Java development skills; knowledge of Python and JavaScript is a plus
• Exposure to Cisco Contact Center technologies (UCCE, CVP) is advantageous
• Familiarity with networking concepts like Routing, Switching, MPLS, SIP, and VoIP

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in AWS or contact center technologies
• Previous experience in the financial services sector

Additional Requirements:

• Ability to work in a dynamic environment, possibly involving collaboration across teams
• Strong communication skills to articulate technical solutions effectively

If you’re ready to elevate customer engagement through innovative contact center solutions, we want to hear from you. Take the next step in your career—apply now and be part of a team that values expertise, innovation, and excellence!