Sr. Change Control Business Analyst (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for Sr. Change Control Business Analyst to support Kentro's Veterans Affairs ESOM contract.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $Min-Max/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

CAB Administration

• Facilitate scheduled CAB meetings (Standard, Emergency, Technical), preparing agendas, change schedules, and supporting documentation.\
• Present and review Change Requests for CAB approval, coordinating with Requestors, Technical Leads, and Business Owners to ensure readiness.
• Document and distribute CAB minutes and decisions; maintain the Forward Schedule of Change (FSC) and coordinate ECAB sessions as needed.

Change Request Tracking and Lifecycle Management

• Track Change Requests through the ITSM tool from initiation through closure, monitoring compliance with categorization, risk, implementation, and testing requirements.
• Ensure Post-Implementation Reviews are completed for significant or failed changes, maintain accurate change records, and escalate unauthorized changes.

Process Compliance and Governance

• Enforce Enterprise Change Control policies and procedures across all submitting teams and business units.
• Review Change Requests for completeness, risk, and alignment with the change freeze calendar; report non-compliance trends to the Change Process Owner.
• Support development of Change Management SOPs, training materials, and process audits.

Reporting and Metrics

• Develop and maintain Change Management dashboards and reports using ServiceNow and Performance Analytics.
• Generate recurring metrics on change volume, success/failure rates, and schedule adherence; analyze data to identify trends and improvements.

Stakeholder Coordination

• Serve as primary point of contact for Change Control inquiries, coordinating with CMDB, Incident, Problem, and Release Management teams.
• Liaise with infrastructure, application, and security teams to assess change impact and support workflow automation.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Math, or equivalent, plus 10+ years of relevant experience; an additional 8 years of relevant experience may be substituted for the education requirement.
• Demonstrated experience administering an Enterprise Change Management program, including direct experience facilitating CAB meetings.

Technical Skills

• Proficiency with ServiceNow (Change Management module,
• Reporting/Performance Analytics, CMDB/Incident/Problem integration) and working knowledge of the Common Service Data Model (CSDM).

Process and Analytical Skills

• Strong understanding of ITIL Change Management principles across Standard, Normal, and Emergency change types.
• Ability to assess risk and urgency, track KPIs, and identify process gaps through data analysis.

Soft Skills

• Strong facilitation, communication, and organizational skills to lead CAB sessions and manage high volumes of concurrent Change Requests.
• Ability to work independently and cross-functionally, with attention to detail and assertiveness in enforcing process compliance.

Certifications

• Required: ITIL 4 Foundation (or ITIL v3 Foundation).

Preferred Qualifications:

• Experience working within a federal government IT environment.
  Familiarity with Agile, DevOps, and CI/CD environments and their intersection with Change Management practices.
• ITIL 4 Specialist - Plan, Implement, and Control (covers Change Enablement).
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist - ITSM.
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).

Clearance Requirement:

• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email .