UX Researcher II

RESPONSIBILITIES:
A client with Kforce is seeking a UX Researcher II to join their team in Mountain View, CA.

Summary:
We are seeking a skilled Qualitative Researcher to join our team and help us enhance our products, programs and partnership with Accountants and Accounting Firms. The ideal candidate will have a strong background in designing and moderating qualitative interviews, managing cross-functional partners, and excellent communication skills to articulate findings and recommendations to these cross-functional teams.

Key Responsibilities:
* Build and manage a community of accountants and team members within all sizes of accounting firms who use the clients products and programs
* Own end-to-end community management, including recruiting and onboarding the right mix of accountants (by firm size, services, and product usage)
* Establish ongoing feedback loops to gather insights from the community, surface unmet needs, and partner with leadership and internal teams like Product and Marketing to influence product roadmap and go-to-market plans
* Maintain panel health and engagement, and overseeing operational processes such as incentive management, compliance, scheduling, and data governance
* Utilize qualitative methods to gather deep, meaningful insights to inform design decisions, product improvements, program enhancements, and go-to-market strategy and plans
* Develop clear and concise reports to communicate research findings and insights
* Present actionable recommendations to cross-functional teams, product and marketing stakeholders/leadership
* Influence product decisions and enhancements through effective communication and collaboration

REQUIREMENTS:
* Bachelor's degree in Human-Computer Interaction, Psychology, User Experience, or a related field
* RIVA or other certification a plus
* Excellent written and verbal communication skills
* Ability to design and conduct qualitative interviews, both remotely and in-person
* Ability to translate data into actionable insights
* Strong collaboration and teamwork skills, particularly with cross-functional teams and senior leadership
* Significant experience in analyzing & synthesizing qualitative inputs at scale and with velocity to deliver actionable insights to improve the user experience and identify pain points and areas for enhancement
* Proven experience in qualitative research, with a focus on conducting B2B interviews
* Ability to inspire change across the organization by leading with authority and motivating action through inspirational leadership
* Ability to work in an agile environment

Preferred Experience:
* Experience with QuickBooks or similar financial software is a plus
* Familiarity with user research tools and software
* Past coursework in financial accounting, and/or familiarity with accounting principles

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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