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Help Desk Tier 3 Systems Lead

San Diego, CA, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

USD $80,001.00 - 120,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Technical Support
Tier 1
Tier 3
Help Desk
Remote Support
System Monitoring
System Integration
Computer Networking
Cyber Security
Security Clearance
Team Leadership
Management
JIRA
Linux
IP
Intellectual Property
Firewall
Microsoft Windows
Cloud Computing
SEC
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612353

Location: San Diego, CA, US

Date Posted: 2026-05-08

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA.

Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner
Manage Jira board and ticket flow to ensure uptime on all systems
Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters
Step in to solve IT related issues for our cutting-edge data and software services platforms

Qualifications

U.S. citizenship and an active TS/SCI clearance
Bachelors degree and 5+ years experience, or 9+ years experience
Experience as an escalation point, team lead, or manager
Experience managing Jira or another ticketing tool
Experience troubleshooting Linux based systems issues
Experience troubleshooting IP, Domain Controller, and/or firewall issues
Understanding of Windows and troubleshooting user and other issues within Windows
Virtual or Cloud based systems operation experience
Sec+ or equivalent IAT II Certification

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612353
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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