ServiceNow Senior/Technical Consultant

Job Role: ServiceNow Senior/Technical Consultant

Location: Remote

Job Description:

Must Have Technical/Functional Skills:

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioural competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, SPM, Etc.)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Location: Remote (25% travel as needed)