WebSphere Commerce L2 Application Support Engineer

Springfield, MO, US • Posted 18 hours ago • Updated 18 hours ago
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • WebSphere Commerce
  • L2 application support for eCommerce platforms

Summary

Job Title: WebSphere Commerce L2 Application Support Engineer (WCS)

Location: Springfield, MO
Duration: 12+ Months


Job Summary

We are seeking an experienced WebSphere Commerce L2 Application Support Engineer to support a mission-critical IBM/HCL WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident management to ensure system stability, performance, and availability.


Key Responsibilities

<>Incident Response & Troubleshooting
  • Respond to production incidents within defined SLAs
  • Troubleshoot issues related to:
    • Order processing
    • Payment gateway failures
    • Checkout and session management
  • Investigate cache issues impacting product data and pricing
  • Analyze logs to identify root causes and recurring issues
  • Coordinate incident resolution and communicate updates to stakeholders

<>Monitoring & Performance Management
  • Monitor application health using tools such as:
    • AppDynamics
    • Dynatrace
    • Nagios
  • Track performance metrics (response time, throughput, error rates)
  • Handle alerts during peak traffic and high-load scenarios
  • Monitor scheduled jobs and batch processes
  • Perform proactive system health checks

<>Application Operations
  • Execute service restart and recovery procedures
  • Perform cache invalidation and product data refresh
  • Monitor and troubleshoot feed file processing and integrations
  • Manage WCS scheduler and batch jobs

<>eCommerce Platform Support
  • Provide functional L2 support for eCommerce applications
  • Troubleshoot:
    • Product catalog and inventory synchronization
    • Shopping cart issues
    • Data integration workflows
  • Ensure smooth operation of multi-tier application architecture

Required Skills & Qualifications

<>Core Skills
  • 4+ years of hands-on experience with:
    • IBM/HCL WebSphere Commerce Suite (WCS) 8.x
  • Experience in L2 application support for eCommerce platforms
  • Strong understanding of order processing and payment integrations

<>Technical Skills
  • Databases:
    • DB2 / Oracle / SQL Server
    • Basic SQL knowledge
  • Systems:
    • Linux / Unix command-line operations
  • Web Technologies:
    • HTTP/HTTPS
    • Load balancers
    • Web servers
  • Application stack:
    • Spring Boot
    • ReactJS

<>Monitoring & Tools
  • Experience with APM tools:
    • AppDynamics
    • Dynatrace
  • Knowledge of batch job monitoring and scheduling

<>Operational Skills
  • Experience with ITIL processes:
    • Incident management
    • Problem management
    • Change management
  • Ability to work in a 24x7 support environment
  • Experience with escalation and vendor coordination

Experience & Education

  • 6–8+ years of overall experience
  • 3–5 years in application support roles

Key Highlights

  • Strong focus on eCommerce production support (WCS 8.x)
  • Hands-on role in incident management and performance optimization
  • Opportunity to work on high-traffic, mission-critical platforms
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10488618
  • Position Id: 8938951
  • Posted 18 hours ago
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