WebSphere Commerce L2 Application Support Engineer

Job Title: WebSphere Commerce L2 Application Support Engineer (WCS)

Location: Springfield, MO
Duration: 12+ Months

Job Summary

We are seeking an experienced WebSphere Commerce L2 Application Support Engineer to support a mission-critical IBM/HCL WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident management to ensure system stability, performance, and availability.

Key Responsibilities

• Respond to production incidents within defined SLAs
• Troubleshoot issues related to:
  • Order processing
  • Payment gateway failures
  • Checkout and session management
• Investigate cache issues impacting product data and pricing
• Analyze logs to identify root causes and recurring issues
• Coordinate incident resolution and communicate updates to stakeholders

• Monitor application health using tools such as:
  • AppDynamics
  • Dynatrace
  • Nagios
• Track performance metrics (response time, throughput, error rates)
• Handle alerts during peak traffic and high-load scenarios
• Monitor scheduled jobs and batch processes
• Perform proactive system health checks

• Execute service restart and recovery procedures
• Perform cache invalidation and product data refresh
• Monitor and troubleshoot feed file processing and integrations
• Manage WCS scheduler and batch jobs

• Provide functional L2 support for eCommerce applications
• Troubleshoot:
  • Product catalog and inventory synchronization
  • Shopping cart issues
  • Data integration workflows
• Ensure smooth operation of multi-tier application architecture

Required Skills & Qualifications

• 4+ years of hands-on experience with:
  • IBM/HCL WebSphere Commerce Suite (WCS) 8.x
• Experience in L2 application support for eCommerce platforms
• Strong understanding of order processing and payment integrations

• Databases:
  • DB2 / Oracle / SQL Server
  • Basic SQL knowledge
• Systems:
  • Linux / Unix command-line operations
• Web Technologies:
  • HTTP/HTTPS
  • Load balancers
  • Web servers
• Application stack:
  • Spring Boot
  • ReactJS

• Experience with APM tools:
  • AppDynamics
  • Dynatrace
• Knowledge of batch job monitoring and scheduling

• Experience with ITIL processes:
  • Incident management
  • Problem management
  • Change management
• Ability to work in a 24x7 support environment
• Experience with escalation and vendor coordination

Experience & Education

• 6–8+ years of overall experience
• 3–5 years in application support roles

Key Highlights

• Strong focus on eCommerce production support (WCS 8.x)
• Hands-on role in incident management and performance optimization
• Opportunity to work on high-traffic, mission-critical platforms