Job Description
A growing Managed Service Provider (MSP) based in Fort Washington, PA is seeking a
Level 2 Systems Engineer / Server Support Technician to join our technical team. This role is ideal for a technically strong support professional who enjoys working in a fast-paced, client-focused environment and excels at maintaining, supporting, and troubleshooting server and cloud-based systems.
As a Level 2 team member, you will provide advanced support for Windows Server, Microsoft 365, and virtualized environments, handling escalations from Tier 1 and assisting with ongoing infrastructure projects. While this role does not focus on designing or building server environments from the ground up, you will play a critical role in ensuring system stability, performance, security, and uptime across client environments.
Required Skills & Experience
- 2-4+ years of experience in IT support, systems administration, or MSP environments
- Strong experience supporting Windows Server environments (2016/2019/2022), including patching, maintenance, and troubleshooting
- Working knowledge of VMware vSphere/ESXi environments, including VM management and performance monitoring
- Hands-on experience supporting Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, and Intune)
- Solid understanding of Active Directory, Group Policy, DNS, and DHCP
- Experience supporting Azure AD / Entra ID, Azure AD Connect, and hybrid identity environments
- Familiarity with networking fundamentals (VLANs, VPNs, firewalls, and routing concepts)
- Experience with backup, disaster recovery, and monitoring tools (Datto, Veeam, or similar)
- Strong troubleshooting, documentation, and communication skills
- Ability to manage multiple tickets and priorities in a client-facing support environment
- Customer-first mindset with attention to detail and follow-through
Desired Skills & Experience
- Experience assisting with Microsoft 365 migrations and tenant cleanups
- Exposure to Azure IaaS and virtual machines
- Basic scripting or automation experience (PowerShell preferred)
- Familiarity with cybersecurity best practices, MFA, and endpoint protection tools
- Experience using PSA/RMM tools (Autotask, N-able, ConnectWise, or similar)
- Previous experience supporting or mentoring Tier 1 technicians
- MSP experience supporting multiple client environments
What You Will Be Doing
- Provide Tier 2 escalation support for server, virtualization, Microsoft 365, and cloud-related issues
- Support and maintain existing Windows Server and VMware environments, including patching, monitoring, and performance tuning
- Troubleshoot Active Directory, Group Policy, authentication, and identity-related issues
- Assist with Microsoft 365 administration, user management, and migration support tasks
- Monitor backups, alerts, and system health, and remediate issues proactively
- Work closely with senior engineers on infrastructure upgrades, migrations, and improvements
- Document system configurations, support procedures, and client environments
- Collaborate with Tier 1 technicians to resolve escalated issues and improve resolution times
- Communicate clearly with clients regarding issues, resolutions, and recommended improvements
Tech Breakdown
- 40% Server & Virtualization Support (Windows Server, VMware, AD/GPO maintenance)
- 30% Cloud & Microsoft 365 Support (Exchange Online, Teams, Azure AD, Intune)
- 25% Escalated Support & Troubleshooting (Tier 2 server, cloud, and networking issues)
- 5% Documentation & Client Communication
The Offer
You will receive the following benefits:
- Competitive salary commensurate with experience
- 401(k) with employer match
- Health, dental, and vision insurance
- Generous PTO and paid holidays
- Paid training, certification reimbursement, and professional development opportunities
- Hybrid work flexibility
- Bonus opportunities and employee referral incentives
Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.
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