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Overview
Manages, mentors, and leads a team to ensure service level agreements are met for the Office of Research Administration (ORA), Office of Sponsored Projects (OSP), and Conflict of Interest Office (COI). Aligns IT team with functional and strategic priorities and ensures transparency of current and future priorities to functional leaders and the team. Ensures effective and accurate execution of strategic initiatives set by IT leadership and business leads. Collaborates with business leads, IT partners, peers, and third-party providers to identify priorities, meet objectives, reduce risk, and maintain efficiencies. Adheres to best practices and industry standards for the software development life cycle (SDLC). Engages proactively and regularly with business leads and the Yale community to ensure customer satisfaction. Acts with fiduciary responsibility and integrity for the University. Develops short, mid, and long-term strategic solutions to resolve system business challenges and defects in collaboration with ORA. Maintains productive relationships with administrative offices, acts as liaison, and ensures clear communication and prioritization of issues with ORA, ITS, and software vendors. Monitors application efficiency and effectiveness, initiates improvements, and manages vendor relationships for support, strategy, maintenance, and upgrades. Identifies new opportunities for vendor engagement, documents, negotiates agreements, and participates in vendor activities such as steering committees and national conferences. Implements technical support and performance improvements to minimize compliance risk related to sponsored research activities. Defines and operationalizes quality assurance and testing procedures, ensuring high-quality solutions and adherence to application patches and infrastructure changes. Develops and manages application access and security standards, service metrics, and fosters a culture of customer service and professionalism. Designs, develops, and enhances a support structure for faculty, business offices, ORA, and establishes customer service standards and support documentation.
Required Skills and Abilities
1.Proven ability to manage and develop staff.
2.Well-developed time management, organizational, oral, and written communication, and presentation skills.
3.Proven ability to recognize problems and create effective plans.
4.Proven ability to manage multiple/complex projects, meeting deadlines and budget.
Preferred Skills and Abilities
Demonstrated experience with InfoEd, PowerBI and SQL.
Principal Responsibilities
1. Oversees and manages in the strategic planning process; disseminates strategic goals to the team and ensures goals are implemented; develops and establishes best practices.
2. Manages, hires, develops existing as well as new staff; assists in the workforce staffing plans.
3. Responsible for making moderate to significant improvements of processes, systems, and functional output of the department or work/objectives of a team/s.
4. Participate in the development of communication plans for administrative, operational, or technical changes; determine timeline for the dissemination of communications and the support and resource requirements associated with each change.
5. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts, resource management in defined areas).
6. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.
Required Education and Experience
Bachelor's Degree and eight years of experience or equivalent education and experience.
Skills and Abilities
Proven ability to manage and develop staff.
Well-developed time management, organizational, oral, and written communication, and presentation skills.
Proven ability to recognize problems and create effective plans.
Proven ability to manage multiple/complex projects, meeting deadlines and budget.
Job Posting Date
02/26/2026
Job Category
Manager
Bargaining Unit
NON
Compensation Grade
GS-4
Compensation Grade Profile
GS-4i
Salary Range
$112,500.00 - $168,750.00
Time Type
Full time
Duration Type
Staff
Work Model
Hybrid
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTL939169
- Position Id: 1e31f4c23a79db64e1949ef98c44b313
- Posted 2 days ago
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