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Technical Support Analyst

Peoria, AZ, US • Posted 12 hours ago • Updated 12 hours ago

Contract Independent

Contract W2

Occasional Travel Required

On-site

$23 - $29/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Windows
Hardware
Software
Active Directory
Support

Summary

Technical Support Analyst
Exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact.

RESPONSIBILITIES:

The focus will be on in-person support.
Support users in multiple locations.
Triage Level II and Level III Incident and Service Request tickets
Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
Resolve Level 1 Incident and Service Request tickets
Validate with internal customers that the Incident or Service Request has been resolved, and update the ITSM ticketing system.
Interface effectively with IT infrastructure, security, applications management, database, and governance personnel.
Obtain a strong knowledge of IT Security policies, processes, and procedures.
Adhere to and execute IT Security policies, processes, and procedures
Write and update knowledge-base articles
Actively contribute to IT's Continual Service Improvement efforts
Ability to complete multiple simultaneous projects and support tasks promptly
BAck up coverage for the help desk, taking calls, emails, and chats from all of our offices
Perform other duties or special projects as assigned

This is a 6-week contract position from 6/1/26 - 7/10/26. You will primarily support our Peoria locations, with secondary support for Surprise, Avondale, and Mesa locations as needed.

You must be able to work flexible hours as needed, including being on call, and be able to work some weekends if necessary. Excellent opportunity to make a meaningful impact and advance your career to the next level.

Visionaire Partners offers a comprehensive benefits package to all full-time W-2 contractors, their spouses/domestic partners, and dependents. Options include a 401 (k) with up to a 4% match, medical, dental, vision, life insurance, short-term and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10294321
Position Id: 22570
Posted 12 hours ago

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