Delivery Director

job summary:

Randstad Digital is looking to hire an internal Delivery Director to support a well known customer. This position is Hybrid, requiring talent to be local to Bentonville, AR or Sunnyvale, CA. This role offers a competitive salary, benefits, PTO and to be part of a powerhouse team! If you are a fit for the position, we're looking forward to your application!

location: Bentonville, Arkansas

job type: Solutions

salary: $140,000 - 170,000 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

Job Duties:

Growth

Support year-over-year growth across assigned clients

Support and participate in Industry Group cross-sell opportunities and client expansion initiatives

Assist in identifying and securing client expansion wins

Service Performance

Monitor and address SLA performance to ensure 95% target is met for assigned clients

Contribute to maintaining an overall Client Satisfaction (CSAT) score of 90% for assigned clients

Support efforts related to achieving a 90% CSAT rating on new ideas and innovation for assigned clients

Contribute to achieving an 80% CSAT participation rate for assigned clients

Support recruiting efforts to maintain an average time-to-fill of 10 days for assigned clients

Manage client escalations, prepare and present countermeasures, implement, and validating complete resolution and satisfaction.

Financial Performance

Support Delivery gross profit goals and achieving defined targets

Assist in cost-only management within assigned client engagements, contributing towards $0 in 90-day accrual reversals

Support bad debt management, ensuring $0 written off at 180 days, within assigned clients

Leadership & Compliance

Deliver high-quality communications to stakeholders, including sales teams, clients, and internal Delivery teams

Ensure compliance with Governance programs, including engagement logs, Delivery methodology, and Risk assessments

Lead and support in Continuous Service Improvement (CSI) efforts across assigned clients

Build and maintain deep Industry Group knowledge

Establish Standard Operating procedures with roles and responsibilities of the account team

Managing a team of direct and matrixed resources ensuring total program successful delivery

Job Requirement:

Graduate of an accredited college or university or equivalent business experience.

Minimum of 10 years of progressive experience in a relevant IT or client-facing role in a multi-location environment.

Strong analytical and problem-solving skills.

Excellent organizational and follow-up skills with strong attention to detail.

Excellent verbal and written communication skills.

Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.

Ability to effectively communicate with all levels of the company, clients, and other contacts.

Demonstrated experience managing client relationships and project delivery.

On-site at the client's work is required 4 of 5 days weekly.

Best qualified candidates will have an Application Development engineering background that evolved into leadership positions (PM, SM, TPM) while still remaining highly technical.

Deep and wide experiences with Java Fullstack, Node, React, Android/iOS Native plus cross-platform, SQL, Python, and QA. Plus Data Science and Data Analytics.

Highly familiar and functionally proficient with emerging technologies of AI, GenAI, and Machine Learning.

Desired Skills and Experience:

Previous experience with consulting and managed programs.

qualifications:

Graduate of an accredited college or university or equivalent business experience.

Minimum of 10 years of progressive experience in a relevant IT or client-facing role in a multi-location environment.

Strong analytical and problem-solving skills.

Excellent organizational and follow-up skills with strong attention to detail.

Excellent verbal and written communication skills.

Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.

Ability to effectively communicate with all levels of the company, clients, and other contacts.

Demonstrated experience managing client relationships and project delivery.

On-site at the client's work is required 4 of 5 days weekly.

Best qualified candidates will have an Application Development engineering background that evolved into leadership positions (PM, SM, TPM) while still remaining highly technical.

Deep and wide experiences with Java Fullstack, Node, React, Android/iOS Native plus cross-platform, SQL, Python, and QA. Plus Data Science and Data Analytics.

Highly familiar and functionally proficient with emerging technologies of AI, GenAI, and Machine Learning.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.