Business Analyst

Job#: 3046863

Job Description:
Responsibilities

The Business Analyst will bridge the gap between business needs and technical solutions across SaaS, on-premises software, and embedded hardware offerings. This role will collaborate closely with product management, software engineering and operations, hardware engineering, QA, and project delivery teams to define clear, actionable requirements and support the successful delivery and adoption of complex, integrated solutions.

This role also contributes to customer training and enablement, ensuring that customers understand system capabilities, workflows, and best practices. *Fully remote role with an expectation of 25% travel within the U.S.

Most Important Work Tasks

Requirements & Analysis

o Elicit, analyze, and document business, functional, and non-functional requirements for SaaS, on-premises, and embedded hardware-enabled solutions.

o Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria.

o Decompose complex system requirements involving software-hardware interactions into manageable components.

Collaboration & Stakeholder Engagement

o Serve as a liaison between business stakeholders, product managers, software engineers, hardware engineers, QA teams, and customer-facing teams.

o Facilitate requirements workshops, establish backlog, lead backlog grooming sessions, and guide design discussions.

o Clarify scope, assumptions, dependencies, and constraints throughout the development lifecycle.

Product, Customer & Solution Support

o Support product managers with roadmap planning, feature prioritization, and impact analysis.

o Assist engineering teams during design, development, testing, and release by answering requirement-related questions and managing changes.

o Participate in system integration, UAT, and customer acceptance activities.

Customer Training & Enablement

o Support customer training initiatives by helping develop training materials, documentation, and system workflows.

o Conduct or assist with customer training sessions, product walkthroughs, and knowledge-transfer meetings as needed.

o Act as a subject-matter resource for explaining system functionality, configuration options, and business processes to customers.

o Capture training feedback and customer insights to inform product improvements and future requirements.

Documentation & Process Improvement

o Maintain accurate requirements documentation, traceability matrices, process flows, and user guides.

o Identify opportunities to improve business processes, system usability, customer adoption, and operational efficiency.

o Contribute to continuous improvement of BA standards, templates, and best practices.

Experience

Experience working with large and complex requirement sets, with the ability to group, analyze, and prioritize effectively based on business value and delivery timelines.

Experience supporting SaaS and/or on-premises enterprise software solutions.

Demonstrated ability to gather and document requirements in Agile and/or hybrid environments.

Excellent written and verbal communication skills, including presenting information to customers and non-technical audiences.

Experience supporting or delivering customer training, onboarding, or enablement activities.

Experience working in fast-paced project environments, demonstrating the ability to adapt quickly, manage shifting priorities, and deliver high-quality outputs under tight deadlines.

Experience working with embedded systems, hardware-software integration, or IoT-enabled products is desirable but not required.

Experience with Intelligent Transportation Systems (ITS), traffic signals, and/or traffic engineering/planning is desirable but not required.

Competencies

Strong systems thinking and attention to detail.

Ability to communicate technical concepts clearly to customers.

Stakeholder management and facilitation skills.

Comfort balancing requirements, delivery, and customer needs.

Collaborative, adaptable, and solution-oriented mindset.

Familiarity with Agile/Scrum tools, such as Jira, Azure DevOps, and Confluence.

Understanding of APIs, system integrations, data flows, and basic software architecture.

Qualifications

3-5 years of experience as a Business Analyst or similar role in a software or technology-driven environment.

CBAP, CCBA, PMI-PBA, or similar certification preferred, but not required.

Education

Bachelor's degree or higher, or equivalent work experience, preferably in Business, Information Systems, Engineering, Computer Science, or a related field.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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