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Client Experience Technical Product Owner

• Posted 1 day ago • Updated 1 day ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Roadmaps
IT Strategy
Partnership
Reporting
Database Administration
Documentation
Business Strategy
KPI
Code Optimization
Impact Analysis
Management
Leadership
Data Governance
Communication
Customer Experience
Data Engineering
Data Quality
Data Architecture
Analytics
SQL
Python
Microsoft Power BI
Tableau
Amazon S3
GitHub
Return On Investment
Elasticsearch
Training
Finance
Collaboration

Summary

Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.

Overall Description :

(75%) Manages technical strategy (& implementation) for Client Experience data products ( both client feedback survey data & no n -survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.

(25%) M anages analytics data (including SQL code for senior leadership OKRs ) , and ensures data quality and data governance standards are achieved and communicated , supporting analytics stakeholders across the division

Technical Responsibilities :

Leads development and implementation of new technical cross-divisional product s

Influences and collaborates , across cross-functional technical teams , to optim i ze data quality and data governance ecosystem .

Drives connection s across data products / capabilities (data capture, analytics, reporting , engineering, operations, SQL management, etc.).

Build s (& lead s ) the team's "D ata D ependenc y" program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans

Analytics Responsibilities :

Engages with internal analytics partners to understand business strategy, objectives, and KPIs .

Leads "M onthly Data QA " ( ensuring key metrics across multiple data ecosystems match ) , annual S QL code optimization initiatives , regular ROI analyses, regular impact analyses, and ongoing partner s hips with other analysts to continuously enhance all of the above

Manage s a series of senior leadership OKR Metrics (& respective SQL code) to ensure optimal data quality & data governance practices

What we're looking for:

Strong communication skills

Strong s trategy experience

Client Experience (CX) background

Financial Industry background

Technical Knowledge :

Data Engineering, Data Quality, D ata L ineage, D ata G overnance, M etadata D ocumentation, T echnical P rocess M aps, Data D ependency I dentification / M apping , Data Architecture .

Analytics Knowledge : SQL , Python, Power BI, Tableau, A WS S 3 Tables , Github , running formal Experiments and ROI analys e s.

Qualifications:

Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24248593
Posted 1 day ago

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Client Experience Technical Product Owner

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