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OCTO Change Management Specialist
Washington, DC Onsite
Description:
OCTO is seeking a Change Management Specialist who will leads change governance processes, facilitates CAB meetings, assess risks, and ensures smooth implementation of IT changes with minimal disruption to operations.
Responsibilities include:
Change Management Leadership: Lead and facilitate the Change Advisory Board (CAB) meetings, ensuring proper governance and stakeholder participation- Evaluate, prioritize, and approve/reject change requests based on risk assessment, impact analysis, and organizational priorities- Maintain the change calendar and coordinate scheduling to minimize conflicts and service disruptions- Develop and enforce change management policies, procedures, and standards aligned with ITIL v4 frameworks- Oversee emergency change processes and ensure proper documentation and post-implementation reviews.
Risk and Impact Assessment- Conduct thorough risk assessments for proposed changes to IT infrastructure, applications, and services- Analyze dependencies and potential impacts across interconnected systems and services- Collaborate with technical teams to develop rollback plans and mitigation strategies- Review and approve change implementation plans, ensuring adequate testing and validation procedures- Monitor change success rates and identify trends requiring process improvements
Stakeholder Coordination- Work closely with application owners, infrastructure teams, security personnel, and business units to coordinate change activities- Communicate change schedules, impacts, and status updates to stakeholders across the organization- Facilitate coordination between development, operations, and security teams for integrated change management- Partner with project managers to align project deliverables with change management processes- Provide guidance and training to technical staff on change management best practices
Documentation and Reporting- Maintain accurate records of all changes in the IT Service Management system (ServiceNow or equivalent)- Ensure Configuration Management Database (CMDB) accuracy and currency- Produce regular reports and metrics on change performance, including success rates, emergency changes, and failed changes- Conduct post-implementation reviews and root cause analysis for failed or problematic changes- Document lessons learned and implement continuous improvement initiatives
Process Improvement- Continuously evaluate and improve change management processes to increase efficiency and reduce risk- Develop metrics and KPIs to measure change management effectiveness- Identify automation opportunities within the change management workflow- Align change management practices with DevOps and Agile methodologies where appropriate- Stay current with industry best practices and emerging trends in IT change management
Responsibilities:
1. Provides configuration management planning.
2. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits.
3. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.
Minimum Education/Certification Requirements:
Bachelor s degree in IT or related field or equivalent experience
Required/Desired Skills
Skill | Required /Desired | Amount | Experience |
Experience in change management or release management roles | Required | 5 | |
Experience with IT Service Management (ITSM) tools, preferably ServiceNow | Required | 5 | |
Experience facilitating Change Advisory Boards and governance processes | Required | 5 | |
Ability to work independently and collaboratively across diverse teams | Required | 5 | |
Experience writing and maintaining Change Management Standard Operating Procedures | Required | 5 | |
Experience managing and reporting on Key Performance Indicators and metrics for Change Management | Required | 5 | |
Experience in government IT operations (federal, state, or local) | Highly desired | 3 | |
Experience with drafting communications for Change Management | Required | 3 | |
Documentation of post-implementation review and root cause analysis for failed changes | Required | 3 | |
6-10 yrs. as a Configuration Management Specialist or similar | Required | 0 | |
6-10 yrs. performing change management and release management activities | Required | 0 | |
6-10 yrs. Hardware and Software configuration experience | Required | 0 | |
6-10 yrs. Configuration Management software and database experience | Required | 0 | |
Bachelor s degree in IT or related field or equivalent experience | Required | 0 | |
ITIL v4 Foundation certification | Required | 0 | |
ITIL v4 Managing Professional or Strategic Leader certification | Desired | 0 | |
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