Business Analyst II

Business Analyst II - Perm - Lake Mary, FL - $80,000 - $90,000

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Business Analyst II in Lake Mary, FL

Role Description
The Business Analyst is responsible for working with functional areas of the business to understand system change requests and then prepare design documents for the IT organization to develop from.
Work closely with business stakeholders to understand and document system change requests for Guidewire Digital Portals and custom mobile application.
Analyze and document API integrations with internal and external applications, ensuring dependencies and interactions are properly defined.
Collaborate with solution architects and developers to design system changes that align with business needs and technical capabilities.
Assess how business process changes impact technical requirements and system functionality across the organization.
Own and maintain expertise in our Guidewire Digital Portals and custom mobile applications, ensuring continuous improvement and scalability.
Create Software Requirements Specifications (SRS), API documentation, user stories, use cases, wireframes, system flow diagrams, and technical requirements for development teams.
Serve as a bridge between business teams and developers, ensuring clear communication and alignment on functional and technical requirements.
Work with Operations teams to triage and analyze production issues before escalating to development teams.
Support UAT (User Acceptance Testing) efforts by validating test cases and ensuring business needs are met before release.
Partner with the QA team to define test scenarios, edge cases, and regression testing strategies.

Skills & Requirements

Strong understanding of Portals, web-based applications, mobile application functionality, and their integrations with back-end systems.
Solid knowledge of API integrations, including RESTful APIs, SOAP, and authentication methods (OAuth, JWT, etc.).
Proficiency in writing technical requirements, API documentation, and use cases.
Experience with browser developer tools to inspect and troubleshoot portal-based applications.
Skilled in working within Agile environments (Scrum or Kanban), writing user stories, and collaborating with cross-functional teams.
Experience using JIRA, Rally, or similar defect-ticketing and backlog management tools.
Strong problem-solving skills and the ability to negotiate and prioritize conflicting software requirements.
Familiarity with HTML, XML, JSON, and UX design principles.
Bachelor's degree from an accredited college or university in Computer Science, Information Systems, Business, or a related field.
4+ years of experience as a Business Analyst or similar role in an IT environment.
Experience working with insurance, financial services, or other regulated industries is highly preferred.
Strong written and verbal communication skills, with the ability to effectively engage with both technical teams and business stakeholders.
Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel), Confluence, and collaboration tools.
Bachelor's degree in a related field (e.g., Business, IT, Insurance, or equivalent experience).
4+ years of business analysis experience, preferably with a focus on policy configuration.
2+ years of experience in P&C Insurance, with a strong preference for Guidewire PolicyCenter expertise.
Guidewire Certified Associate, Professional, or ACE in PolicyCenter.
Business Analysis Certifications (e.g., CBAP, IIBA-AAC).
Agile/Scrum Certifications (e.g., CSPO, CSM).

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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