ust Have Technical/Functional Skills
Expert in implementing, and support Cisco ACI (policy model, contracts, EPGs, fabric troubleshooting).
Administer and troubleshoot Palo Alto Firewalls including:
o Security policies, NAT, routing
o VPN (IPSec, site-to-site, remote access)
o Panorama management and threat prevention profiles
Manage and support enterprise wireless networks (Cisco, Aruba, or equivalent), including RF optimization, roaming, and high-density deployments.
Design, configure, and troubleshoot IPSec VPNs, including third-party interoperability.
Administer Infoblox DDI (DNS, DHCP, IPAM) including grid management, failover, and automation integration.
Lead hands-on P1 troubleshooting for complex network issues across Application, LAN, WAN, DC, and security domains.
Real-time packet capture skills to investigate complex issues during live P1 calls. (Wireshark)
Required Technical Skills
Cisco ACI: APIC, EPGs, contracts, fabric health, L2/L3 connectivity
Palo Alto Firewalls: PAN-OS, Panorama, security policies, IPSec VPN, NAT
Wireless: Enterprise WLAN design, RF analysis, troubleshooting
VPN: IPSec site-to-site, remote access, multi-vendor environments
Infoblox: DNS, DHCP, IPAM, Grid Master, HA
Networking Fundamentals: TCP/IP, BGP, OSPF, VLANs, QoS, multicast
Roles & Responsibilities:
Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer in a high pressure factory environments
Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
Manage new and existing equipment, hardware, and network device software upgrades.
Understanding Network support priorities and objectives and taking an active role in accomplishing them.
Should be able to lead and drive technically the Operational issues on his own in a high pressure environment engaging multiple stakeholders during live troubleshooting.
Help level 1 & level 2 resources to address the Network related issues.
Strong understanding of network routing and switching protocols required.
Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
Resourceful, with the ability to work independently.
Strong time management skills and attention to detail.
Ability to multi-task activities with shifting priorities
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