Job#: 3026941 Job Description: Systems Engineer II
Location: Sandy Springs, Georgia (Partial Remote)
Employment Type: Contract
Role Overview
The Advanced Support team is responsible for implementing and maintaining restaurant technology, including Point of Sale (POS), Kitchen Video Systems, Back Office Systems, and more. This role is central to building and maintaining the complex suite of systems that form the restaurant infrastructure. You will contribute to strategic planning efforts to improve platform innovation while supporting a growing enterprise.
Key Responsibilities
- Monitor, troubleshoot, design, and resolve issues for Windows 10 and 11 images across multiple device types.
- Serve as the Level 3 escalation point of contact for internal business partners and external support customers.
- Develop and maintain Change and Release Management routines, ensuring results through metric-driven dashboards.
- Perform root cause analysis and remediation on various hardware and software platforms.
- Lead strategic initiatives, including research, design, testing, and certification of Windows 10/11 images.
- Create and design restaurant architecture documentation and implement software changes.
- Manage a preventative maintenance schedule for all restaurant infrastructure equipment to ensure minimal outages.
- Develop tools to assist in the image creation and maintenance processes.
- Manage relationships with key hardware suppliers to improve services through automation.
- Provide after-hours and on-call support as needed.
Required Qualifications
Education: A Bachelor's degree in Computer Science, Information Systems, or a related field is required.
Experience:- 7+ years of desktop engineering experience, with a preference for POS platforms.
- 5+ years in a Windows 10 Engineering, POS Systems Administration, or Desktop Administration role.
- 3+ years of project management experience on small to medium, time-sensitive projects.
- Experience supporting a large-scale retail or restaurant enterprise.
Technical Skills:- Expert-level proficiency in designing, implementing, and supporting Windows 10/11 desktop images.
- Expertise in providing Level 3 support for POS software and its underlying components.
- Proficiency with Endpoint Manager tools such as Ivanti Neurons or Ivanti Endpoint Manager (LANDesk).
- Working knowledge of scripting languages (PowerShell, VBScript, Python).
- Experience with Active Directory and Group Policy management.
Preferred Qualifications
- Experience working in a compliance network environment (PCI, HIPAA, SOX).
- Knowledge of Microsoft Deployment Toolkit (MDT), Windows Server Update Services (WSUS), and Windows Deployment Services (WDS).
- Experience with Cisco Meraki or SonicWall network environments.
- Familiarity with Proxmox.
- Experience with PAR POS systems.
- Certifications such as Microsoft 365 Certified: Modern Desktop Administrator (MD-100/101), ITIL v4, Azure Fundamentals, or MCSA/MCP.
Why Join Us
This position offers the opportunity to make a significant impact at scale across a multi-brand restaurant enterprise. You will have ownership of image engineering and platform automation initiatives while collaborating with leadership and vendors to modernize POS environments.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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