Systems Engineer

Description

The Advanced Support team is responsible for implementing and maintaining restaurant technology specific to Point of Sale, Kitchen Video Systems, Back Office Systems, Drive Thru Timers, and Order Confirmation technology. This role is critical to the success of the Team's ability to deliver on operational expectations. In this role you will utilize your expertise to build and maintain the complex suite of systems that make up restaurant infrastructure. You will also influence and contribute to strategic planning efforts as we continuously improve the delivery of platform innovation while supporting our rapidly growing brand.

Skills

Windows, powershell scripting, POS troubleshooting, End point, POS Strategy, linux, python (5years), POS Support, Landesk/Neurons

Top Skills Details

Windows,powershell scripting,POS troubleshooting,End point,POS Strategy,linux

Additional Skills & Qualifications

1. Windows 10 Engineering & Image Management: Monitor, troubleshoot, and resolve issues with Windows 10 images across multiple device types. Lead initiatives related to researching, designing, testing, and certifying Windows 10 images. Develop tools that support image creation and ongoing image maintenance. Apply deep expertise in the Windows 10 desktop environment, including deployment, upgrades, architecture, security, and group policy. 2. Technical Problem Solving & Root Cause Analysis: - Quickly identify, analyze, and solve hardware and software issues using industry best practices. - Perform root cause analysis and implement long-term remediation across various platforms. 3. Change, Release & Systems Management: - Develop and maintain Change and Release Management processes, driven by dashboards and measurable metrics. - Oversee system and service implementation strategies to reduce customer impact and ensure strong backup/recovery capabilities. 4. Cross-Functional Collaboration & Communication Communicate clearly and professionally with IT leadership to support business priorities. Work with internal teams to align strategic direction and drive toward a shared vision. Explain technical concepts effectively to non-technical stakeholders to support adoption and understanding. 5. Escalation, Support & Operational Excellence Serve as the primary escalation point for internal and external business partners and customers. Manage preventative maintenance programs for all restaurant infrastructure to minimize outages and maintain strong performance reporting. Create restaurant technology architecture documentation and implement software updates aligned to organizational goals. 6. Vendor & Partner Management Strengthen vendor relationships and collaborate with hardware suppliers to streamline processes, increase automation, and remove inefficiencies 7. Leadership, Adaptability & Additional Duties Work independently and remain effective in a rapidly changing environment

Experience Level

Expert Level

Job Type & Location
This is a Contract position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $45.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Apr 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.