Desktop Support Specialist

Description

We are looking for a Desktop Support Specialist to deliver both remote and on-site technical support for clients across Tampa, Florida. This contract-to-permanent position is ideal for a hands-on IT specialist who can resolve complex issues, communicate clearly with users, and build confidence as a dependable technical resource. The role supports a wide range of Microsoft environments, endpoint technologies, and network infrastructure while contributing to project work and day-to-day service excellence.

Responsibilities:
Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support.
Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment.
Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions.
Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes.
Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery.
Educate end users on effective use of computers, business applications, servers, and shared network resources.
Contribute recommendations that help strengthen service offerings, support processes, and overall client experience.
Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment.

Requirements

5+ years of experience in desktop support, help desk, or systems support within IT environments.
Microsoft certification in server or related technologies, or an associate degree or higher in a relevant field.
Strong experience working with Microsoft Server domain environments, including Windows Server 2016 or later.
Hands-on knowledge of Active Directory, Azure/Entra ID, and hybrid identity or infrastructure environments.
Proficiency supporting Windows desktop operating systems, including modern enterprise versions such as Windows 11.
Experience administering Microsoft 365 Business services and Microsoft Office 2021 or newer applications.
Solid troubleshooting ability across workstations, IP networking, and core infrastructure components such as firewalls, switches, and routers.

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