Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization.

Responsibilities:
Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support.
Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably.
Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved.
Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance.
Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines.
Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed.
Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption.
Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes.
Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities.
Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.

Requirements

2+ years of experience in help desk, desktop support, or a closely related IT support role.
Working knowledge of Microsoft Windows environments, including Windows 10 administration and end-user support.
Hands-on experience with Active Directory for basic user and access-related support tasks.
Ability to diagnose and resolve routine hardware, software, and connectivity issues with minimal supervision.
Experience managing and documenting service desk tickets with clear, accurate, and organized updates.
Strong communication skills with the ability to support users professionally and explain technical information in a practical way.
Willingness to work a flexible schedule when needed to address urgent support demands and project-related activities.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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