Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Salesforce Service Cloud Developer
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NOTE- THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099
*** Candidate must be authorized to work in USA without requiring sponsorship ***
Position: Salesforce Service Cloud Developer (Job Id - # 3240547)
Location: Los Angeles CA 90024 (100% REMOTE)
Duration: 6 Months + Strong Possibility of Extension
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Notes:
- Work hours: Mon Fri, 08:00am 05:00pm Pacific Time.
Manager is looking for a hands on Salesforce Service Cloud consultant or developer who can lead a call center implementation using Salesforce and Genesys from end to end. This person needs strong experience configuring Service Cloud and call center functionality such as softphone, click to dial, call pop, queues, and routing, along with experience integrating a CCaaS platform like Genesys or a similar telephony system. Beyond configuration, they should be able to gather requirements from stakeholders, design the solution, handle testing including regression and UAT, and manage deployment. The role also requires solid Salesforce declarative skills such as flows, permissions, and object configuration, as well as the ability to work independently and collaborate with business, IT, and external partners. Bonus experience includes Service Cloud Voice, AWS Connect, healthcare environments, and light Salesforce development.
Requirements:
- Strong Salesforce Service Cloud implementation experience
- Hands on call center or CCaaS configuration within Salesforce such as softphone, click to dial, call pop, queues, and routing
- Experience integrating a telephony platform like Genesys or a similar CCaaS solution
- Ability to lead end to end implementation including requirements gathering, solution design, testing, and deployment
- Solid experience with testing such as writing test scripts, regression testing, and supporting UAT
- Salesforce declarative skills including flows, users, permissions, objects, and page layouts
- Ability to work independently and collaborate with stakeholders across business, IT, and external partners
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Bhupesh Khurana
Lead Technical Recruiter
Email
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws
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