Overview:
Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Salesforce Service Cloud Consultant (Genesys/CCaaS).
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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*** Location: Los Angeles, CA (100% Remote)
*** Duration: 25 weeks w/ possibility of extension (ASAP start thru Sept 14, 2026)
Notes:
- Work Hours: 40 hours per week (08:00 AM - 05:00 PM), Pacific Time.
- 100% Remote role.
Description:
- Manager is looking for a hands-on Salesforce Service Cloud consultant or developer who can lead a call center implementation using Salesforce and Genesys from end to end.
- This person needs strong experience configuring Service Cloud and call center functionality such as softphone, click to dial, call pop, queues, and routing, along with experience integrating a CCaaS platform like Genesys or a similar telephony system.
- Seeking a Salesforce Consulting Developer to implement CX Cloud from Genesys and a Salesforce AppExchange application, including collecting requirements, documenting approach, implementing, testing, and deploying the solution with support from Genesys Professional Services and internal IT teams.
- This is an initial pilot implementation of CX Cloud from Genesys and Salesforce, expected to take approximately three months. The consultant will manage scope to ensure timely delivery and support both AWS Connect and Genesys call centers within the same org.
- Partner with the project manager to refine delivery schedules and project planning artifacts.
- Participate in project kick-off and lead discovery and requirements elicitation.
- Document functional and non-functional requirements and develop solution design documentation.
- Develop test strategy, test scripts, and configure development/test environments.
- Configure CCaaS solution in development and test environments.
- Perform unit, integration, and regression testing (including AWS Connect).
- Lead User Acceptance Testing.
- Deploy configured solution to production.
- Develop support collateral and provide knowledge transfer to internal teams.
Required Experience:
- Strong Salesforce Service Cloud implementation experience.
- Hands-on experience with call center/CCaaS configuration in Salesforce (softphone, click to dial, call pop, queues, routing, presence management).
- Experience integrating telephony platforms like Genesys or similar CCaaS solutions.
- Ability to lead end-to-end implementations including requirements gathering, solution design, testing, and deployment.
- Experience with testing methodologies including test scripting, execution, regression testing, and UAT support.
- Salesforce declarative skills including flows, users, permissions, objects, and page layouts.
- Experience with requirements elicitation, documentation, and solution design documentation.
- Understanding of deployment best practices for call center implementations.
- Ability to work independently and collaborate with stakeholders across business, IT, and external partners (including project management, Genesys Professional Services, and operational teams).
Desired Experience:
- Experience implementing CX Cloud from Genesys and Salesforce.
- Experience with Service Cloud Voice on AWS Connect.
- Experience implementing multiple CCaaS solutions within the same Salesforce instance.
- Experience with Salesforce development (Apex, triggers, LWC).
- Understanding of telephony concepts (ANI, DNIS, IVR).
- Experience working in a healthcare environment with knowledge of regulations such as HIPAA.
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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder Sat Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
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