Service Desk Technician

Help Desk Technician (Mid-Level)

Location: Austin, TX (Hybrid - 3 days onsite / 2 days remote)
Duration: Long-term contract (18 months with potential for conversion)
Schedule: Full-time, Day shift
Work Model: Onsite onboarding; hybrid eligibility after performance milestone

Position Overview

We are seeking a Mid-Level Help Desk Technician to provide first- and second-level technical support in an enterprise environment. This role requires strong customer service skills, technical troubleshooting experience, and the ability to support users via phone and chat while managing multiple requests simultaneously.
The ideal candidate has 2-5 years of help desk or service desk experience, is comfortable working in a high-volume support environment, and thrives in a metrics-driven setting.

Responsibilities

• Diagnose and resolve end-user issues related to desktop applications, operating systems, and hardware
• Provide timely resolution or escalation of incidents while ensuring end-user satisfaction
• Communicate incident status and updates in accordance with service level guidelines
• Support end users with desktops, laptops, printers, mobile devices, and peripherals
• Assist users with applications such as Microsoft Office, VPN, Citrix, ERP, CRM, and MDM tools
• Perform account management tasks such as password resets, user access changes, and permissions
• Utilize and follow standard operating procedures (SOPs) and knowledge base documentation
• Deliver clear communication to both technical and non-technical users
• Maintain accurate ticket documentation in the ticketing system

Required Qualifications

• 2+ years of experience in a help desk, service desk, or technical support role
• Experience supporting Windows 10/11 and Microsoft 365 in an enterprise environment
• Experience using ticketing systems and navigating knowledge base articles
• Previous phone and chat support experience (must be comfortable handling both)
• Ability to multitask and manage 2-3 concurrent chat sessions
• Familiarity with remote support tools and ITSM platforms (e.g., ServiceNow, Remedy, Cherwell)
• Working knowledge of:
  • Active Directory
  • SCCM / Software Center
  • VPN technologies
  • Remote support tools
• Strong verbal and written communication skills
• Ability to type 40+ words per minute

Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $20.00 - $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.