Job Description Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:The HCS Enterprise Analytics & Interoperability Developer - Epic Research supports one or more components of the end-to-end lifecycle of analytics, interoperability, and application solutions that enable research and related business functions across the health system. This includes, but is not limited to, planning, requirements definition, system design, development, testing, integration, implementation, optimization, and maintenance of new or existing functionality.
This role provides a high level of technical support for Epic Research and related Epic modules (e.g., Registration, Scheduling, Hospital Billing, Professional Billing, Ambulatory, Inpatient, Health Information Management) to ensure that changes are aligned across integrated applications. The analyst also delivers end user technical enablement and support, which may include high touch customer service, communications, and the creation of reusable knowledge assets such as documentation, reports, and training content.
The HCS Enterprise Analytics & Interoperability Developer - Epic Research is an individual contributor role that works under supervision.
Responsibilities:Healthcare Analytics, Interoperability, and Application Support - Build, test, integrate, and maintain Epic Research solutions and related configuration (e.g., Flowsheets, Questionnaires, SmartForms, Smart Data Elements) to support approved research projects.
- Develop, revise, and maintain reports and analytics to support the Epic Research application and other integrated applications, leveraging existing reusable data sources whenever possible.
- Participate in extending Epic Research functionality to new sites and entities within UNC Health.
- Plan for and participate in upgrades, patches, and revisions; build and implement required changes efficiently and safely.
- Engage in technical support request fulfillment for Epic Research and associated tools, ensuring scalable, reusable, reliable, redundant, and recoverable systems and operations.
- Participate in data governance and stewardship processes as appropriate.
- Develop and maintain clear, understandable documentation describing program development, configuration, modification, and troubleshooting; update system and support documentation as functionality, reports, and interfaces change.
Communication, Relationships, and Customer Service - Support departmental and organizational priorities in day?to?day work, including institutional goals related to research.
- Collaborate closely with Epic teams (e.g., Registration and Scheduling, Hospital Billing, Professional Billing, Ambulatory, Inpatient Clinical, Health Information Management) and other stakeholders to ensure alignment across integrated applications.
- Provide technical support and consultation to users in the research community and other internal customers using established contact and resolution tracking systems.
- Communicate in a manner that is clear, concise, and politically and culturally sensitive, and maintain high service levels.
- Work effectively in a team environment and demonstrate the ability to successfully manage multiple tasks simultaneously.
Active Learner and Professional Development - Actively learn the tools, technologies, and methodologies used by the organization, including Epic Research and related Epic modules, analytics platforms, and interoperability tools.
- Seek opportunities to expand depth of knowledge and understanding (e.g., training, conferences, seminars, certification).
- Exemplify UNC Health System Values in all interactions.
- For Epic-focused positions, 2-4 years of directly related experience (e.g., Epic application support, healthcare IT, research systems) is preferred.
- Experience with Epic Hospital Billing or Professional Billing and knowledge of hospital/professional billing operations desirable.
- Experience with clinical trials or other biomedical research in a hospital setting desirable.
- Experience with end user training is a plus.
Other InformationEducation Requirements: Requires Bachelor's degree
Licensure/Certification Requirements:- Epic Research Clinical or Epic Research Billing certification highly preferred
Professional Experience Requirements: If a Bachelor's Degree in other field, requires two (2) years of experience.
If a Bachelor's Degree in a STEM field (i.e. Engineering, Math, Computer Science, Analytics, etc.), then no years of experience is required.
If Master's Degree, then no experience is required.
If current certification in analytics, requires one (1) year of experience.
If an Associate's Degree, requires four (4) years of experience.
If High School Diploma, requires six (6) years of experience.
Knowledge/Skills/and Abilities Requirements:- Fundamental knowledge (basic proficiency) of relational databases
- Fundamental knowledge (basic proficiency) of SQL (for all positions except Research, Admin, and Interop)
- Understands the importance and has fundamental knowledge (basic proficiency) with leveraging existing reusable data sources for visualizations and analytics before creating their own. When creating new assets they have the ability to make it reusable, with help.
- Strong problem solving skills.
- Strong written and verbal communication skills.
- Ability to work well in a team environment and manage multiple tasks simultaneously.
- Highly responsive to internal customers.
- Written and verbal communication skills (basic proficiency)
- Exemplifies UNC Health System Values
Job DetailsLegal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: ISD Analytics
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $41.45 - $59.58 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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