Tech Support Lead

Description

We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.

Responsibilities:

Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.

Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.

Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.

Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.

Investigate and address system disruptions, enhancing functionality, availability, and performance.

Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.

Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.

Develop and maintain knowledge base documentation to standardize processes and solutions.

Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.

Escalate unresolved technical issues to higher-level teams while following change management protocols.

Requirements

4-5 years of detail oriented experience in IT support, networking, and troubleshooting Proven ability to troubleshoot network, system, and application issues Strong support experience with Windows 11 and Windows Server environments Office 365 / Microsoft 365 support and administration Experience supporting ERP systems, including troubleshooting and user support White-glove service mindset with a high level of professionalism Working knowledge of Power Automate (Power Automation). Basic to intermediate SQL knowledge for reporting, troubleshooting, or data analysis.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.