IT Support Technician / Information Technology Professional

IT Support Technician / Information Technology Professional

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Job no: 1165732
Work type: Support Staff
Pay Grade: 11
Major Administrative Unit / College: Information Technology Services
Department: Msu It Natsci 40001396
Sub Area: AP- Professionals
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union

Working/Functional Title

IT Support Technician

Position Summary

The IT Support Technician provides comprehensive technical support for the College of Natural Science's academic, research, and administrative computing environments. Reporting to the Manager of IT Support, this position will be part of a dynamic team of professionals that provide IT service and support to the College of Natural Science, home to 28 departments and programs in the biological, physical and mathematical sciences. This position will work with a wide selection of technologies that support teaching and learning, research, and operations while working closely with faculty, staff, and students.

Ideal candidates will have the ability to work well on a team that supports a diverse user base, have excellent communication skills; learn from, and collaborate with, other IT professionals to accomplish tasks and projects.

What you'll be doing with us:

• Tech support for desktops and laptops running Windows, Mac OS, and Linux
• Tech support for printers, multi-function devices, and tablets
• Setup of new tech devices and decommissioning of old devices
• Tech support of various software and web applications
• Manage and track Department software licenses, including user maintenance and installation
• Maintain IT inventory including hardware and software
• Per form basic server updates, file permission setting changes, and AD group maintenance
• Perform basic Ethernet and WiFi network troubles hooting and manage basic network settings on various devices
• Support and maintain conference and classroom projectors and misc AV equipment
• Assist users with virtual meetings on Zoom and Microsoft Teams

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report's America's Best Colleges 2026. Located in East Lansing, three miles east of the state's capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employ ees including health care, prescription, and dental coverage, and a bas e retirement program with a University matching contribution, as well a s basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree; one to three years of related and progressively more responsible or expansive work experience supporting desktops and laptops running Windows, MacOS, and Linux, Printers, multifunction devices, and tablets; or an equivalent combination of education and experience.

Desired Qualifications

• Bachelor's degree in computer technology or informational systems
• Experience Supporting Academic Technology
• Ability to take ownership of a project and see it through to completion
• Willingness to continually advance technical skills through self-study

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Special Instructions

Resume and Cover Letter

Work Hours

STANDARD 8-5

Website

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Bidding eligibility ends on September 22, 2026, at 11:55 PM

Advertised: Sep 16, 2026 Eastern Daylight Time
Applications close: Sep 29, 2026 Eastern Daylight Time