Desktop Support Technician

Roanoke Rapids, NC, US • Posted 6 hours ago • Updated 6 hours ago

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Job Details

Skills

Active Directory
Analytical Skill
Communication
Computer Hardware
Conflict Resolution
Customer Relationship Management (CRM)
Customer Service
Customer Support

Summary

We are looking for Desktop Support Technician for our client in Roanoke Rapids, NC

Job Title: Desktop Support Technician

Job Location: Roanoke Rapids, NC

Job Type: Contract

Job Overview:

The Desktop Support Technician is responsible for providing end-user computing support, including installation, troubleshooting, and maintenance of desktops, laptops, mobile devices, and peripherals.
The role focuses on IMACD activities, technical support, and ensuring high-quality service delivery in enterprise environments.

Requirement/Must Have:

Strong experience in desktop support and IT troubleshooting.
Hands-on experience with Windows OS imaging and reimaging.
Experience with IMACD (Install, Move, Add, Change, Dispose) processes.
Strong knowledge of Microsoft operating systems and applications.
Ability to lift and move equipment up to 50 lbs.
Strong customer service and communication skills.

Experience:

Experience supporting desktops, laptops, tablets, and mobile devices.
Experience with imaging tools such as Ghost and SCCM.
Experience working with Active Directory and Group Policy (GPO).
Experience with enterprise printer support and troubleshooting.
Experience with remote desktop tools and troubleshooting.
Experience with asset inventory and tracking systems.

Responsibilities:

Perform IMACD activities including installations, moves, adds, changes, and disposals.
Troubleshoot and resolve end-user IT issues across devices and systems.
Install, configure, and support desktop hardware and software.
Deliver and set up PC equipment for end users.
Use ticketing systems to track, document, and resolve service requests.
Coordinate IMACD schedules with internal teams and third-party vendors.
Conduct site surveys to determine requirements for installations.
Ensure availability of equipment, software, and network resources for deployments.
Validate configurations and installation procedures before execution.
Maintain documentation and knowledge base articles for processes.
Provide support for wireless devices including smartphones and tablets.
Ensure compliance with ESD safety standards.
Deliver high-quality customer service and maintain strong client relationships.

Should Have:

Experience with Apple macOS environments.
Experience with hard drive encryption tools.
Familiarity with enterprise IT environments and processes.
Ability to create and maintain technical documentation.

Skills:

Desktop Support and Troubleshooting.
Windows OS Administration.
Imaging and Deployment Tools (SCCM, Ghost).
Active Directory and GPO Management.
Remote Support and Connectivity Tools.
Hardware and Software Installation.
Customer Service and Communication.
Problem-Solving and Analytical Skills.

Qualification And Education:

Bachelor s degree or relevant technical experience preferred.

Technical Requirements:

Microsoft Windows OS (Windows 10, 7, Vista, XP, 2000, 98).
Windows Server (2012, 2008 R2, 2008, 2003, 2000).
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Active Directory, GPO, SCCM.
Imaging tools such as Ghost.
Remote desktop tools.
Printer support in enterprise environments.

Additional Requirements:

Ability to follow technical documentation and procedures.
Strong organizational and multitasking skills.
Ability to work independently and in team environments.
Ability to handle multiple service requests efficiently.
Commitment to delivering high-quality customer support.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: NC_DTSP_0318
Posted 6 hours ago

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