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Job Title Partner Delivery & Business Development Manager Analyst
About your role: As a Partner Delivery & Business Development Manager, you will help ensure Fiserv's service delivery processes and client interactions are top-notch. You will be responsible for supporting the Partner Delivery & Business Director in liaison with CardConnect agents to aid with solutioning, onboarding, activation, support and escalations for Integrations through the Agent partner channel.
Process includes multiple functions to support Agent partners with integrated solutions and partnerships.
This role involves contributing to the continuous improvement of service management practices, driving high client satisfaction, and ensuring seamless operations. The team focuses on enhancing client experiences and streamlining service operations for maximum effectiveness.
What you'll do: - Lead the service management processes to ensure high-quality delivery and client satisfaction.
- Integration Station new partner support
- Production Support/ Existing Partner support
- Partner Activations/ Ops
- Introduction to integration station
- Various Partner support/ triage liaison with other support teams.
- Provide unparalleled white glove experience for our agent relationship and ISV
Experience you'll need to have: - 2+ years of experience in incident and problem management
- 2+ years of experience in service delivery
- 3+ years of payments proven experience working with Agents/ISO/ISV and or Merchant Services in a customer facing role.
- Experience with both the business development and account management side of sales.
- Ability to travel 20%
Experience that would be great to have: - Strong project management skills
- Familiarity with cloud technologies
Salary Range $66,750.00 - $106,800.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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