Must Have Technical/Functional Skills
• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Good experience as a PDMLink and Windchill developer
• Good Experience on any PDMLink and Windchill Admin and support related activities.
• Strong experience in database technologies of SQL, Oracle.
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
• Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities
• Day to day incident monitoring and resolution (Service Now preferred)
• Interaction with client (IT & Business users) on functional issues
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and always assuring Quality of delivery
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
• Tracks and report progress to stakeholders
• Development of functionalities as per requirement provided y customer
Generic Managerial Skills, If any
• Flexible
• Excellent communication skills
• Continuous learning attitude
• Team worker
• Meticulous
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