Helpdesk & Project Support Technician Location: Kenosha, WI (On-site) Clearance: Must meet FBI CJIS Security Policy requirements
Work Authorization:
Role Summary
Provides first-line support for hardware, software, and network issues and assists with IT project coordination.
Key Responsibilities
Provide on-site helpdesk support during business hours and remote support after hours.
Support mission-critical and standard systems.
Support workstation setup, imaging, patching, antivirus, and break/fix.
Assist with server and network troubleshooting.
Support backup and recovery requests.
Assist with reporting and issue escalation for system interfaces.
Support annual inventory and lifecycle management.
Administer helpdesk ticketing system and generate monthly reports.
Support cybersecurity training coordination and MFA management.
Respond to Priority 3 5 incidents within required timeframes.
Required Skills
IT support/helpdesk experience
Strong customer service
Ability to work in 24/7 public safety environment
Required Qualifications
5+ years of IT support or helpdesk experience.
Strong troubleshooting and customer service skills.
Experience with ticketing systems and reporting.
Ability to support 24/7 operational environments when needed.
Preferred Qualifications
Experience in public safety, government, or 24/7 environments.
Familiarity with CJIS Security Policy.
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