Help Desk Analyst II

Description

We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations.

Responsibilities:
Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings.
Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment.
Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns.
Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution.
Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments.
Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks.
Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity.
Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.

Requirements

At least 2 years of experience in IT support, infrastructure support, network support, or a closely related technical role.

Working knowledge of Windows operating systems, including Windows 10, with some exposure to Windows server environments.

Ability to troubleshoot hardware, desktop software, and network connectivity issues in a structured and efficient manner.

Familiarity with core networking concepts such as TCP/IP, DNS, DHCP, and VLANs.

Experience supporting technologies such as Cisco switches, Cisco access points, printers, WiFi, and other end-user devices.

Exposure to firewall administration or support, with Palo Alto experience preferred.

Understanding of service desk workflows, ticket management, and customer-focused technical support practices.

Ability to learn quickly and perform effectively in a hands-on L1/L2 support environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.