Agiloft Developer/Engineer

Title: Agiloft Developer/Engineer

REQUIREMENT_CITY - Stamford, CT/Remote

Duration: 12+ Months

ROLE_DESCRIPTION -

Someone with Hands‑on experience in Agiloft support and development, covering BAU operations Support, platform configuration, integrations, and enhancement support.

Job responsibilities

• Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
• Follow all ticket SLA and notation departmental guidelines
• Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce
• Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues
• Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software
• Perform routine server installations and refreshes following documentation to ensure maximum availability
• Maintain accurate and detailed records of customer interactions, including support tickets and resolutions
• Validate and escalate more complex technical issues to the appropriate teams
• A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues
• Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work
• Strong verbal and written communication skills
• Ability to manage multiple tasks independently and as part of a team in a fast-paced environment

High attention to detail and organizational skills

• Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging programs
• Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
• Follow all ticket SLA and notation departmental guidelines
• Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce
• Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues
• Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software
• Perform routine server installations and refreshes following documentation to ensure maximum availability
• Maintain accurate and detailed records of customer interactions, including support tickets and resolutions
• Validate and escalate more complex technical issues to the appropriate teams
• A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues
• Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work
• Strong verbal and written communication skills
• Ability to manage multiple tasks independently and as part of a team in a fast-paced environment
• High attention to detail and organizational skills
• Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging programs