Systems Administrator

Introduction:

The Systems Administrator will be responsible for supporting the administration and maintenance of Windows servers, storage, and infrastructure systems. They will configure and support virtual servers in VMware and/or Hyper-V environments, perform system patching, updates, and routine maintenance, manage Active Directory users, groups, and basic Group Policy administration, and support core infrastructure services including DNS, DHCP, DFS, and Certificates.

Responsibilities:

• Support the administration and maintenance of Windows servers, storage, and infrastructure systems.
• Configure and support virtual servers in VMware and/or Hyper-V environments.
• Perform system patching, updates, and routine maintenance.
• Manage Active Directory users, groups, and basic Group Policy administration.
• Support core infrastructure services including DNS, DHCP, DFS, and Certificates.
• Perform basic network troubleshooting, including connectivity issues, switch/port status, and configuration problems.
• Monitor system and network health using available monitoring tools.
• Maintain and verify backup systems and participate in disaster recovery testing.
• Assist with deployment and setup of infrastructure equipment such as switches, wireless access points, and cabling.
• Document system configurations, technical procedures, troubleshooting steps, and SOPs.
• Maintain accurate service desk tickets, incident records, and asset/inventory information.
• Participate in infrastructure projects, team meetings, and technical initiatives.
• Provide onsite support at remote locations when required; occasional travel may be necessary.
• Participate in after-hours support and an on-call rotation as assigned.
• Follow established IT procedures, security policies, and operational standards.
• Perform other duties as assigned.

Requirements:

Required Skills:

• 4+ years of experience in IT support, help desk, systems administration, or infrastructure support.
• Hands-on experience with Active Directory user and group management.
• Basic understanding of Group Policy.
• Working knowledge of DNS, DHCP, DFS, and basic networking concepts.
• Experience or exposure to VMware and/or Hyper-V.
• Knowledge of backup and recovery concepts.
• Basic PowerShell knowledge.
• Exposure to IT infrastructure and network monitoring tools.
• Experience using ticketing/service desk systems.
• Strong technical documentation and SOP-writing skills.
• Excellent communication and troubleshooting skills.
• Self-motivated, dependable, and eager to learn new technologies.
• Interest in learning and working with cloud platforms, particularly Azure.

Preferred Certifications:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Azure Fundamentals (AZ-900)

Additional Requirements:

• Position requires working onsite 5 days per week.
• Ability to travel to remote locations occasionally for infrastructure deployment and support.
• Ability to participate in after-hours support/on-call rotation.