Implementation Lead - Remote Role

About this Position:

Job Title: Implementation Lead

Primary objectives include:

• Ensuring successful adoption of the Worker Interface by county and human services staff.

• Preparing documentation and training materials to support education and adoption of the Worker Interface by program staff and the pilot county and human services staff.

• Ensuring workflows reflect state's program policy, operational realities, and program directives.

• Incorporating human-centered design principles and family voice consistent with Whole Family Approach.

• Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.

Deliverables:

Deliverable 1: Identify, engage, and build relationships:

• Aligning the local agencies to the project goals and objectives.

• Consistent and clear outreach and coordination with agency leadership and frontline staff.

• Lead the onboarding of pilot agencies to the project.

• Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.

• Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.

• Establish norms and guidelines for pilot agency engagement and participation criteria.

Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.

• Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.

• Responsible for providing structured user feedback on potential development.

Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:

• Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.

• Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.

• Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.

• Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.

• Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.

• Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.

• Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.

• Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.

Implementation Lead:

• Proven experience leading software implementations in both pilot and state-wide, high impact environments.

• Clearly adept at translating desired success outcomes to tactical implementation steps.

• Proven ability to build implementation schedules rooted in the reality of the project and product environment.