MAXIS Worker Interface Implementation Consultant

Required Experience:

• Aligning the 4-7 local agencies to the project goals and objectives
• Consistent and clear outreach and coordination with agency leadership and frontline staff
• Lead the onboarding of pilot agencies to the project
• Building and communicating clear plans, schedules, designs, success outcomes and readiness goals
• Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot
• Establish norms and guidelines for pilot agency engagement and participation criteria
• The project team consists of MNIT, DCYF, DHS, an iPaaS vendor (20-40 ppl depending on the deliverable)
• Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings
• Responsible for providing structured user feedback on potential development
• Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot
• Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation
• Building and facilitating clear communication channels and feedback loops between the local agencies and the project team
• Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs
• Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface
• Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations
• Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements
• Incorporating User Experience Research conducted by MNIT UX teams into design recommendations and user stories

Desired Qualifications:

Vendors should propose a team with a balance of software implementation expertise, product development, and training prowess. Teams with proven experience in human services, human-centered design principles and familiarity with the Whole Family Approach, are preferred and valued. A team driven to identify what’s possible and acutely aware of the needs of workers, striking a balance between forward momentum and meeting local agency partners where they are is required. Team resumes should include a mix of expertise outlined below.