Service Administrator

Your role

As a Service Administrator, your role is to enable efficient service execution and high customer satisfaction through accurate service administration, professional customer communication, and timely problem resolution. The role supports service job processing, parts and documentation management, and serves as a reliable point of contact for end users and distributors, while proactively engaging customers to understand their needs and identify service opportunities that sustainably support business growth and profitability.

Role Responsibilities

Service Administration & Internal Support

• Manage all aspects of service administration, including service orders, parts coordination, pricing, deliveries, backorders, warranty, credits, and invoicing
• Maintain accurate data in SAP, Excel, and other systems to support service operations and reporting
• Create and maintain equipment records and service work orders in SAP
• Open, update, and close work orders accurately and on time
• Support technicians with time entry and job reporting (including MAM2)
• Provide administrative support to Technical Support, including work order creation and closure
• Participate in weekly WIP meetings to monitor aging and open orders
• Ensure timely closure of warranty orders and accurate WOL updates
• Process invoices through AP and Esker in accordance with company guidelines
• Collect payments from cash sales customers
• Coordinate parts shipments to service job locations
• Maintain service documentation, work orders, and vendor records
• Monitor parts delivery, manage backorders, and escalate critical needs (e.g., MyQuest tickets)
• Support quote preparation and order entry, and proactively engage customers to schedule service work

Customer Service & Order Management

• Manage RMAs, claims, and customer support tickets from intake to resolution
• Resolve inquiries related to availability, pricing, lead times, deliveries, and backorders
• Track shipments and proactively communicate status updates to customers
• Recommend parts or service solutions to improve uptime and satisfaction
• Enter and maintain service contracts in the system
• Monitor SAP processing, resolve IDoc errors, and review daily reports to take corrective action

Coordination, Process & Business Support

• Collaborate cross-functionally with Customer Service, Technical Service, Field Service, and Service Management
• Support initiatives that drive business growth and operational efficiency
• Prepare operational and administrative information for management
• Maintain strong knowledge of parts, tools, equipment, and compressors
• Provide team coverage during absences and ensure compliance with company policies

Training & Development

• Complete required training programs
• Participate in product, business, and personal development initiatives
• Support the AC Competency Training program
• Continuously build system proficiency

General

• Perform additional duties to support service efficiency, customer satisfaction, and business objectives

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

A high school diploma or GED is required for this position.

Desired Skills:

• Minimum 4 years of experience in service, aftermarket, operations, or customer service role within an industrial, technical, or equipment-based environment
• At least 2-3 years of hands-on experience in service administration or service coordination, including processing service orders, parts coordination, invoicing, or warranty support
• Demonstrated customer service experience in a B2B setting, including direct interaction with customers and distributors via phone and email
• Proven experience working with ERP systems (SAP preferred) and standard business tools such as Microsoft Excel, Outlook, and Office applications
• Experience supporting or coordinating with service technicians and technical teams, including work order management and time entry
• Basic practical understanding of industrial equipment, parts, or service operations (compressors, tools, generators, rental equipment, or similar preferred)
• Experience managing multiple priorities in a fast-paced service or operations environment while maintaining accuracy and attention to detail
• Customer-focused mindset with a service-oriented approach
• Highly organized and detail-oriented, with strong process discipline
• Demonstrates strong composure under pressure when responding to urgent service issues
• Clear and professional communicator, both written and verbal
• Proactive and solution-oriented, willing to take ownership of problems
• Team-oriented, able to work effectively across Customer Service, Technical Service, and Field Service teams
• Adaptable and flexible, comfortable balancing administrative and customer-facing responsibilities

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely one day and being on-site four days at our office in Rock Hill SC, United States (US).
Contact information

Talent Acquisition Team: Betsy Elizabeth Griffith

CP Chicago Pneumatic

Chicago Pneumatic offers power tools, air compressors, generators, light towers and hydraulic equipment. Founded in 1901, this brand has a rich history of products with lasting customer value, engineered for performance. Purchasing Chicago Pneumatic's solutions means buying into a legacy of durability, trust and operator comfort. Combined with global reach, this brand also ensures local support for customers. The people at Chicago Pneumatic are passionate about delivering high-performing technology, solving customer problems and keeping businesses running smoothly. Chicago Pneumatic is a brand within Atlas Copco Group.

Visit the CP Chicago Pneumatic website

Company: Atlas Copco Group

Functional area: Service Location: US - United States City: Rock Hill SC On-site/remote: Hybrid Brand: CP Chicago Pneumatic Company Name: Power Technique North America LLC Date of Posting: May 8, 2026 Last day to apply: June 6, 2026