Python / JavaScript Developer (Voice AI – Full Stack)

Role Overview

We are seeking a talented Python / JavaScript Developer to join the Agentic Voice AI team supporting the AFS IT Helpdesk. This is a full‑stack role where you will partner with senior developers and solution architects to modernize the organization’s phone support system using Voice AI technologies.

Your focus will be on building and integrating Python‑based backend services and JavaScript‑driven frontend interfaces to enable autonomous call handling and self‑service solutions, improving operational efficiency and user experience.

Key Responsibilities

• Design, develop, test, and maintain backend Python services and frontend JavaScript applications supporting Voice AI solutions
• Implement real‑time communication features using Python APIs and JavaScript frameworks
• Integrate with LiveKit SFU, ServiceNow CRM, and NiCE CXone IVR platforms
• Develop and optimize API endpoints and integration flows between AI systems, telephony platforms, and web interfaces
• Participate in Agile/SCRUM ceremonies, including sprint planning, code reviews, and daily stand‑ups
• Collaborate with cross‑functional teams (backend, frontend, QA, product) to meet delivery milestones
• Assist with deployment, monitoring, and support of AI‑driven features for autonomous call handling

Required Skills & Experience

• 2+ years of hands‑on experience with:
• Python (asyncio, API integrations)
• JavaScript (React, Node.js, or similar frameworks)
• Advanced experience with:
• Python (asyncio)
• JavaScript
• AWS cloud services
• Custom RAG (Retrieval‑Augmented Generation) implementations
• OpenAI Realtime APIs
• Generative AI
• Prompt Engineering
• Proven experience working in Agile/SCRUM teams
• Strong problem‑solving, communication, and documentation skills

Preferred Qualifications

• Experience with real‑time communication and telephony platforms:
• LiveKit
• ServiceNow
• NiCE CXone IVR
• Experience with AI/ML and streaming STT/TTS providers (e.g., Deepgram, ElevenLabs)
• Familiarity with Kubernetes and scalable cloud infrastructure
• Background in contact center or customer service technology projects
• Experience with:
• LiveKit Agents SDK
• WebRTC
• Redis (pub/sub)
• Azure / Microsoft SSPR

Education

• Bachelor’s Degree required

Work Location & Terms

Work Location: Remote