Application Support Engineer

Role: Application Support Engineer

Location: Chicago, IL

Need locals to IL

Must-Have Skills

·       Experience supporting mission-critical applications

·       Strong troubleshooting skills through monitoring and log analysis

·       Solid understanding of modern cloud technologies

·       Familiarity with Incident/Change/Problem management processes

·       Knowledge of Agile practices and release management

·       Understanding of audit requirements, change control procedures, and data security

·       Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

        • Cursor, Claude Code, or GitHub Copilot (or similar AI coding tools) • Java/Spring Boot • Python • Distributed systems • APIs and integration services • Cloud-native platforms • Software architecture and engineering best practices • Prompt engineering • Agentic development workflows • Engineering metrics and productivity measurement • Infrastructure and cloud • Docker, containers, Kubernetes • IT security, server/storage • Security standards • DevOps

Description

Key Responsibilities:

·       Lead production stability efforts by preventing issues and improving application stability.

·       Track and manage Incidents, Changes, and Problems for assigned applications.

·       Provide regular, high-quality updates to stakeholders on incident progress, including SLA risks/breaches. Identify measures to improve application stability and availability to enhance support service delivery.

·       Develop into a Subject Matter Expert (SME) for the assigned application domain.

·       Troubleshoot production issues through monitoring and log analysis.

·       Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes, and release. Engage in systems projects, including planning, management status reporting, specifications, and implementation.

·       Ensure compliance with all audit requirements, including change control procedures and data security.

·       Manage and coordinate with onsite and offshore Managed Services providers and NT partners to support applications and drive continuous improvement.

·       Coordinate with various teams (including offshore staff), raise support tickets for issues, analyze root cause, and assist in efficient resolution of production issues.

·       Participate in on-call support after office hours, including weekends, for High and Critical production issues.

·       Work with vendors and support staff on tickets and follow up regularly until resolution is found.