Judge Group, Inc.
Judge Group, Inc.

Client Services IT Technician

Durham, NC, US • Posted 30+ days ago • Updated 10 hours ago
Contract Independent
On-site
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Job Details

Skills

  • IT Infrastructure
  • Adaptability
  • Onboarding
  • Active Directory
  • Collaboration
  • MSP
  • System Documentation
  • Knowledge Base
  • Documentation
  • Service Delivery
  • Operational Excellence
  • Microsoft Outlook
  • Computer Hardware
  • Network
  • Laptop
  • Mobile Devices
  • Lifecycle Management
  • Technical Support
  • Executive Support
  • Microsoft Office
  • Microsoft Windows
  • Communication
  • Customer Service
  • Accountability
  • Analytical Skill
  • ITIL
  • Change Management
  • Microsoft SharePoint
  • Management
  • RMM
  • OS X
  • Scripting
  • Windows PowerShell
  • Privacy
  • Marketing

Summary

Location: Durham, NC
Salary: Depends on Experience
Description:

Title: IT Client Services Technician (End User Support)
Department: IT Infrastructure & Operations
Position Type: Contract to Hire

Overview
The Senior Client Services Technician is responsible for delivering high-quality end-user support, providing white-glove service to VIPs, and managing advanced technical issues and specialized IT initiatives. This role requires strong ownership, adaptability, and the ability to operate effectively in a fast-paced environment. The preferred location is Durham, NC, though candidates in other U.S. locations will be considered with frequent travel to Durham.

Key Responsibilities

End User and VIP Support
  • Provide white-glove support to employees, executives, and VIPs.
  • Troubleshoot and resolve application and hardware issues.
  • Support onboarding, offboarding, and internal transfers, including participation in New Hire Orientation.
  • Manage user accounts and groups in Active Directory, Okta, and Entra ID.
  • Handle complex Level 2/3 issues and collaborate with the Level 1 MSP to ensure timely resolution.
  • Serve as a trusted technical advisor, ensuring a high-quality support experience.
  • Maintain systems, documentation, and knowledge base articles.

Special Projects and Change Management
  • Support OS upgrades, device refreshes, offsite deployments, and other strategic IT initiatives.
  • Apply change management best practices to help users adapt to new technologies.
  • Identify and implement improvements to processes, documentation, and service delivery.

Operational Excellence
  • Take ownership of issues and drive them through resolution with urgency.
  • Adapt to shifting priorities and changing business needs.
  • Escalate issues appropriately and communicate clearly with technical and non-technical stakeholders.

Technical Responsibilities
  • Support and administer Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).
  • Support Windows 11, Entra ID, Intune, Okta, and iPadOS/Apple mobile devices.
  • Troubleshoot hardware, software, and network issues for laptops and mobile devices.
  • Maintain accurate asset records and support device lifecycle management.

Required Skills and Qualifications
  • 5+ years of experience in end-user support.
  • Demonstrated experience providing white-glove and executive support.
  • Strong knowledge of Microsoft 365, Windows OS, Entra ID, Intune, Okta, and iPadOS.
  • Excellent communication and customer service skills.
  • Ability to work independently, prioritize effectively, and maintain accountability.
  • Experience collaborating with MSPs or distributed support teams.
  • Strong troubleshooting, diagnostic, and analytical abilities.
  • Familiarity with ITIL or formal change management frameworks.

Preferred Skills
  • SharePoint site management.
  • Experience building and deploying packages via Intune and RMM tools.
  • macOS support.
  • Scripting or automation experience (PowerShell or similar).


By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1115323
  • Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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