OverviewJOB TITLE: Helpdesk Access Manager, Senior
LOCATION Fort Belvoir, VA
SALARY: $118,000-$155,000 (Compensation is dependent upon qualifications and experience)
EMPLOYEE TYPE: Full-Time Salary Exempt
Employment in this role is conditional upon successful execution of the contract by the client. The Work The Helpdesk Access Manager, Senior is responsible for managing and overseeing the user access provisioning, deprovisioning, and access control processes across enterprise applications and systems. This individual serves as a senior technical resource within the IT Service Desk, guiding helpdesk analysts and ensuring the efficient, secure, and compliant administration of user accounts and permissions. The Helpdesk Access Manager, Senior, collaborates closely with IT security, compliance, and business units to ensure that established access management protocols align with organizational security policies and regulatory requirements.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities Key Responsibilities - Lead, direct, and supervise helpdesk staff in daily operations involving user access requests, account creation, termination, modifications, and permissions management for enterprise systems and applications.
- Manage and oversee the implementation and enforcement of user access controls and identity management processes in accordance with corporate and governmental policies, standards, and regulations (e.g., NIST, FISMA, HIPAA, etc.).
- Perform regular audits of user account and permission records to identify irregularities, ensure compliance, and support incident response activities.
- Serve as subject matter expert and escalation point for complex access management issues and resolutions related to authentication, authorization, and user provisioning.
- Coordinate with IT security and compliance teams to evaluate and update access control policies, workflows, and procedures in line with current technologies and best practices.
- Oversee the timely and secure onboarding and offboarding processes for personnel and contractors, ensuring strict adherence to data protection and confidentiality requirements.
- Maintain thorough documentation of access protocols, user management procedures, and change control activities to support audits and operational transparency.
- Provide advanced technical support and mentorship to helpdesk staff on access issues, troubleshooting, and customer support improvement initiatives.
- Monitor service desk ticket queues prioritizing access-related issues, and ensure timely resolution and reporting in alignment with service level agreements (SLAs).
- Lead initiatives to improve identity and access management (IAM) practices, including automation of provisioning workflows and implementation of least-privilege principles.
- Support IT initiatives by advising and assisting in the deployment of new enterprise platforms and system migrations as they relate to access control and user management.
- Deliver access management training and awareness sessions to end users and IT personnel to reinforce security protocols and effective use of organizational resources.
- Other duties as assigned.
Qualifications Qualifications - Here's What You Need The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.
- Active To Secret/SCI Security Clearance with ability to obtain CI polygraph.
- Ability to obtain DoDD 8140.01 certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM.
- 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest.
- Demonstrated experience instructing and conducting training for military audiences.
- Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.).
- Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations.
- Demonstrated understanding of organizational messaging in DoD or IC.
- Experience drafting briefing slides to clearly articulate complex issues and procedures.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills: - Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
- Exceptional verbal and written communication skills.
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Preferred Qualifications: - Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education.
- Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline
Our Commitment to you / overview of benefits - Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Reports to: Program Manager Working Conditions - Professional office environment.
- Must be physically and mentally able to perform duties extended periods of time.
- Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
- Must be able to establish a productive and professional workspace.
- Must be able to sit for long periods of time looking at computer screen.
- May be asked to work a flexible schedule which may include holidays.
- May be asked to travel for business or professional development purposes.
- May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay RangeUSD $118,000.00 - USD $155,000.00 /Yr.
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