Technical Application Support Analyst (Core Director)

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We are adding a Senior Technical Application Support Analyst to our Core Director Implementations team. This is a unique role that provides services for new and existing customers of Jack Henry's Core Director core banking solution. You will be assisting with software implementations, installation and configuration of new servers, deployment of software updates and release upgrades. You will use your strong technical, analytical and customer service skills to partner with financial institutions and their 3rd party IT vendors on software installations or upgrades, convey technical server requirements or configurations and escalated issues from the team. You will need to have a strong understanding of technical troubleshooting and an aptitude for working with Microsoft Windows Servers. This position is vital for our clients to ensure a proper installation or upgrade of our products and services and provide valuable troubleshooting for technical issues.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $60,000- $75,000. This posted salary range reflects the minimum and maximum base pay we reasonably expect to offer for this role at the time of posting. Actual compensation may vary above or below this range and is subject to change in the future. Individual pay is determined by a variety of factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, performance, work schedule, travel requirements, sales or revenue targets, and overall business needs and affordability.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

Oversees the implementation of projects from initiation through successful delivery.
Ensures all implementation projects are completed on time and within scope.
Performs detailed analysis to develop automation specifications and define system and functional requirements.
Maintains clear and consistent communication with clients throughout the project lifecycle.
Conducts training sessions to support the implementation of new products and services.
Troubleshoots software issues and collaborates with the programming team to ensure changes are successfully deployed to production.
Updates and maintains documentation to accurately reflect system modifications, including changes and newly introduced parameters resulting from software releases or updates.
May perform additional duties as assigned.

What you'll need to have:

Minimum of 6 years of IT experience providing technical troubleshooting or technical support.
Must have technical experience with Microsoft Windows Servers.
Must have the ability to work after hours and on weekends for server upgrades and replacements as needed.
Must be able to travel up to 15% for implementations, trainings or meetings.

What would be nice for you to have:

Bachelor's Degree in a CIS-related discipline.
Experience with Powershell Scripting.
Jack Henry Core Director application experience.
SSL Certificate management.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.