Overview
This position leads the development and support of the Bank's computing infrastructure. Serves as a technical resource in project planning, project management, problem resolution, and production support. Presents technical alternatives and solutions to management that are reliable, adaptable, and cost-effective. Serves as the team lead for assigned projects and initiatives. Performs activities fitting to area of expertise, which may include designing network or internet infrastructure, creating and implementing an enterprise management system, providing appropriate technical recommendations, tuning databases and applications, and data management.
Responsibilities & Qualifications
Duties & Responsibilities:
Consultation - Provides consultative direction and technical advice relating to the Bank's operating systems, software, and hardware infrastructure. Supports all areas of Technology and Operations. Leads strategic designs, initiatives, and contributes to the analysis of new and existing Bank technologies.
Technical Support - Leads new technologies spanning hardware platforms, different operating systems, and database management systems. Coordinates network communication and application and data integration methods for new technologies. Performs planning and documentation throughout support activities. Leads processes related to strategic designs and implementations, backup, recovery, data security, and other disaster recovery functions. Resolves complex technical problems and failures, and automates tasks for improved efficiencies.
Project Management - Leads assigned technical projects ensuring accurate, timely, and quality delivery of project objectives. Guides the development and execution of project tasks.
Technical Expertise - Maintains a strong knowledge base in order to effectively create and maintain strategic technology plans and to direct others on technical matters. Communicates effective and clear technical information across platforms.
Position Specific Skills:
Strong technical skills in areas such as Microsoft Family of Solutions, Unix, Linux, Customer Information Control System (\"CICS\"), Multiple Virtual Storage (\"MVS\"), Virtual Telecommunications Access Method (\"VTAM\"), mainframe job entry system (\"JES\"), Electronic Data Interchange (\"EDI\"), storage area network (\"SAN\"), WEB site support, Perl scripting and Common Gateway Interface (\"CGI\"), and Tivoli
Knowledge of assembler language coding, Korn shell script, automation, and advanced debugging techniques
Knowledge of database management systems such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week
Knowledge of middle-ware
Strong scripting proficiency (powershell, perl, Javascript, python, etc)
Strong proficiency in configuration management automation (Puppet, Ansible, chef, etc)
Strong Proficiency in DevSecOps with Infrastructure as code
Qualifications:
Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting
- 6+ years of hands-on experience with Dynatrace in large enterprise environments (required)
- 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
- Proven experience leading or supervising technical teams
- Strong expertise in:
? Dynatrace OneAgent deployment and configuration
? Smartscape topology and service flow mapping
? Alerting, dashboards, and custom metrics/events
- Experience in financial services or other highly regulated industries preferred
- Solid understanding of:
? Cloud platforms (AWS, Azure, or Google Cloud Platform)
? Microservices and containerized environments (Kubernetes, OpenShift)
? CI/CD pipelines and DevOps practices
- Strong analytical and problem-solving skills with a proactive mindset
Preferred Qualifications - Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
- Experience with Infrastructure as Code (Terraform, Ansible, etc.)
- Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
- Familiarity with scripting languages (Python, PowerShell, or Bash)
- Experience implementing AIOps or automation-driven monitoring strategies
Key Competencies - Leadership and team development
- Strategic thinking and execution
- Technical depth in observability platforms
- Communication and stakeholder management
- Problem-solving and decision-making under pressure
Why Join Us - Lead observability initiatives in a large-scale financial enterprise
- High impact role influencing platform reliability and customer experience
- Opportunity to shape long-term monitoring strategy and innovation
- Collaborative environment with strong executive visibility
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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