Application/Desktop Support Specialist

*On-site daily in NJ office location

*Holders

Responsibilities:

• Install, configure, and maintain desktop applications, including:

  • Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams)

  • PDF tools such as Adobe Acrobat and Kofax Power PDF

  • Document Management Systems (iManage)

  • Time and billing applications such as INTAPP

• Manage application updates, patches, and version control across the firm.

• Maintain standard desktop images and application deployment packages.

• Serve as a primary point of contact for application-related support requests.

• Troubleshoot and resolve software issues, performance problems, and integration errors.

• Document common issues and solutions while maintaining an internal knowledge base.

• Assist with user onboarding and offboarding from an application access perspective.

• Configure applications to align with firm workflows, policies, and security requirements.

• Partner with IT leadership to test and deploy new applications, updates, and integrations.

• Manage user roles, permissions, and security groups across key applications.

• Ensure data integrity, confidentiality, and compliance with legal and regulatory requirements, including client confidentiality and retention policies.

• Participate in technology initiatives such as software upgrades, migrations, and system implementations.

• Analyze user feedback and usage trends to recommend improvements to tools and workflows.

• Collaborate with vendors and consultants to resolve complex application issues.

• Contribute to documentation of firm-wide application standards, procedures, and best practices.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (equivalent experience will be considered).

• 2–5+ years of experience supporting desktop applications in a professional services environment.

• Prior law firm experience strongly preferred.

• Strong experience with Microsoft Windows and Microsoft 365 in a business environment.

• Experience supporting legal Document Management Systems such as iManage, NetDocuments, or Worldox (iManage preferred).

• Experience with practice/case management or time and billing systems is a plus.

• Familiarity with remote access tools, virtual desktops, and mobile device integration.

• Basic understanding of networking concepts, Active Directory, and Group Policy.

• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Strong customer-service mindset with professionalism when supporting attorneys and staff.

• Detail-oriented with strong organization and documentation skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• High level of discretion when handling confidential and sensitive information.